Call Center Agent

Mrs. Yvonne Floyd

Ardmore, Oklahoma *****

Email: **.*****************@*****.***

Phone no: 513-***-****

Dollar General store

Key holder manager

Sanford, NC

2023

● Reviewed financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.

● Directed and coordinated activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

● Directed administrative activities directly related to making products or providing services.

MCI Telemarketing

Call center Agent

Savannah, GA

2022

● Obtained customer information such as name, address, and payment method, and enter orders into computers.

● Explained products or services and prices, and answer questions from customers.

● Recorded names, addresses, purchases, and reactions of prospects contacted. PFSweb Inc

Call center Agent

Dallas, TX

2019- 2020

● Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of r.

● Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

● Checked to ensure that appropriate changes were made to resolve customers' problems

Education

Orangeburg-Calhoun Technical college (Studied psychology) Orangeburg, SC 2010 Benedict College (Studied Business Administration) Columbia, SC 2014