Technical Support Engineer

Adedayo Adegboye

Technical Support Engineer

**************@*****.*** 682-***-**** Dallas, TX

Results-driven Technical Support Engineer with 3+ years of experience providing exceptional technical support and resolving complex issues for diverse clients. Proficient in troubleshooting hardware and software problems, delivering customer-centric solutions, and maintaining high levels of customer satisfaction. Adept at utilizing advanced diagnostic tools and collaborating with cross-functional teams. SKILLS

Operating Systems: Windows, Linux Technical Troubleshooting

Data Analysis: SQL, Tableau, MS Excel Remote Support

Networking: TCP/IP, DNS, DHCP, VPN System Administration

Scripting: PowerShell, Bash Communication Skills PROFESSIONAL EXPERIENCE

Technical Support Engineer

Abbvie Technologies, Dallas, TX

March 2023 - Present

Delivered technical support for a wide range of products, including desktops, laptops, printers, and mobile devices.

Assisted in the configuration and maintenance of network systems, including routers, switches, and firewalls.

Responded to customer inquiries via phone, email, and chat, ensuring timely and effective resolution of issues.

Conducted regular system updates, patches, and backups to ensure system security and integrity.

Maintained an average customer satisfaction rating of 95% through effective communication and problem-solving skills.

Participated in the on-call rotation to provide after-hours support and emergency troubleshooting.

Provided level 2 and 3 technical support to end-users and clients, resolving complex hardware, software, and network issues.

Technical Support Specialist

ThreeBridge Solutions, Dallas, TX

May 2021 - March 2023

Diagnosed and troubleshoot system problems, ensuring minimal downtime and maximum performance.

Utilized remote desktop tools to assist clients with technical issues and guide them through problem-solving steps.

Documented and escalated unresolved issues to higher-level support teams, maintaining detailed records of all interactions.

Developed and updated technical support documentation, including user manuals, FAQs, and troubleshooting guides.

Collaborated with development teams to identify, replicate, and resolve software bugs and issues.

Conducted training sessions for new team members and end-users on best practices and technical solutions. EDUCATION

Obafemi Awolowo University - B.Sc., Computer Science Osun. Nigeria. September 2012 - April 2017

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