Customer Service Representative

CT Cherron Taylor

Indianapolis, IN ***** 317-***-**** ***************@*****.***

PROFESSIONAL

SUMMARY

Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven, organized with team-oriented mentality. Dedication to customer satisfaction, business goals and sales excellence. SKILLS Call center experience

Payment processing

Credit card processing

Professional telephone etiquette

Customer Relations

Good communication skills

Administrative Support

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 04/2015 to CURRENT Premier Credit Indianapolis, IN

Offering internal and external customers first-rate customer service to maximize satisfaction and business success.

Surpass performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.

Handling day-to-day customer contact via phones, faxes and emails. Consulting with customers using positive communication and active listening skills. Offering sound feedback and answering critical questions with effective solutions. Generate numerous valuable leads through outbound phone calls to local consumers and businesses.

Review customer applications closely to identify opportunities for further development and revenue.

Negotiate payment arrangements with customers and credit institutions to assist in repairing credit history.

Evaluate loan applications to confirm financial status and credit worthiness. CUSTOMER SERVICE AGENT 03/2014 to 04/2015

Defender Direct Inc. Indianapolis, Indiana

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Resolved complaints efficiently to satisfy customers and encourage future transactions. Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.

Monitored scheduled shipment dates to promote timely product delivery and increase customer satisfaction.

Processed customer order, quote and return transactions and offered additional products and services to increase revenue.

EDUCATION Accredited Diploma Business 05/2000

Warren Central High School, Indianapolis, IN

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