Customer Service representatives
Resume:
**Vadaijha Franks**
Lubbock, TX *****
**********@************.*******.***
Authorized to work in the US for any employer
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### Professional Summary
Dedicated and compassionate Direct Support Professional with over seven years of experience in providing high-quality care and support to individuals with developmental disabilities and elderly clients. Skilled in patient care, meal preparation, and maintaining a clean and safe environment. Strong background in customer service with a proven ability to handle complex situations with empathy and professionalism. Proficient in Microsoft Office and various administrative tasks.
### Work Experience
**Direct Support Professional**
Lubbock State Supported Living Center - Lubbock, TX
*October 2022 to March 2024*
- Provided direct care and support to residents with developmental disabilities.
- Assisted with daily living activities, including personal hygiene, meal preparation, and medication administration.
- Developed and maintained positive relationships with residents to ensure their emotional and physical well-being.
- Documented resident progress and communicated with healthcare professionals to provide comprehensive care.
**Customer Service Representative**
Wells Fargo - Lubbock, TX
*February 2020 to October 2022*
- Handled customer inquiries and resolved issues efficiently, maintaining a high level of customer satisfaction.
- Processed transactions, managed accounts, and provided financial advice to customers.
- Utilized strong communication skills to explain complex banking procedures to clients.
**Call Center Representative**
VXI Global Solutions - Lubbock, TX
*January 2017 to February 2020*
- Managed a high volume of inbound and outbound calls in a fast-paced environment.
- Provided excellent customer service, addressing customer concerns and inquiries promptly.
- Conducted data entry tasks accurately and maintained detailed records of customer interactions.
### Education
**High School Diploma**
South Plains College - Lubbock, TX
*May 2024 to Present* (Anticipated)
### Skills
- Hospitality
- Home Care
- Caregiving
- Cooking
- Senior Care
- Developmental Disabilities Experience
- Microsoft Office
- Data Entry
- Communication Skills
- English
- Organizational Skills
- Alzheimer's Care
- Nursing
- Dementia Care
- Cleaning Experience
- Meal Preparation
- Laundry
- Patient Care
- Food Preparation
- Computer Skills
- Microsoft Word
- Phone Etiquette
- Memory Care
- Hospice Care
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