Customer Service Representative
Resume:
*****************@*****.***
Dear Hiring Manager,
Career Statement: "As a dedicated and enthusiastic Customer Service Representative, my goal is to provide exceptional support and service to customers, ensuring their needs are met with efficiency and care. With a strong background in communication and problem-solving, I’m well acquainted how important quality is for an organization superior the quality better it will attract so it’s better to have precautions to active prime quality that’s the role what a network technician does and I envisage myself optimum for this role through my allied Computer system technician course I have learned quality is only thing that can’t be played with.
In my opinion, I have skill set that equates your criteria and better opportunity to hone my skills and working with you and I can grow further and acquire new skills.
Kind Regards Gurkirat Singh
Gurkirat Singh
*****************@*****.***
Foreground and achievements:
Outstanding algebra and calculus skills
Influential communicator fluent in English, Punjabi, and Hindi
Self-motivated and hardworking to accomplish my goals.
Values and abides by the organization's policies.
Can handle the problematic situation calmly under pressure.
Creative thinker and problem seeker.
Education:
May 2017- April 2019
DAV Public School
New Delhi, India
High School
Sept 2021- April 2023
Loyalist College
Toronto, ON
Diploma in Computer System Technician Certifications:
Association for Networking Foundations: Local Area Networks (LAN's) Certifications in CPR and AED
Cisco Certified Network Associate (CCNA)
Internships and Employment History:
HMCV GROUP - Network support technician
Assist end-users with network-related issues, including connectivity problems, configuration errors, and performance issues.
Install, configure, and maintain network devices such as routers, switches, Taps.
Respond to service calls from customers reporting issues with their telecommunications services. Monitor and maintain the company's telecommunications network infrastructure, including cable networks, fiber-optic networks, and wireless networks.
Perform network testing, troubleshooting, and optimization to ensure optimal performance and reliability.
Chest net residence – Customer Service Representative
1.Answering customer questions via phone, email, chat, or in person.
2.Providing information about products, services, and company policies.
2.Escalating complex issues to higher-level support or management when necessary.
3.Offering basic troubleshooting assistance for products or services.
5.Guiding customers through technical processes or procedures.
6.Participating in ongoing training to stay updated on products, services, and customer service techniques.
Airtel customer sales Representative
1.Listening to customer concerns and complaints.
2.Investigating and resolving issues to the customer's satisfaction.
2.Guiding customers through technical processes or procedures.
3.Building and maintaining positive relationships with customers.
5.Ensuring compliance with company policies, procedures, and regulatory
requirements.
6.Adhering to quality standards and performance metrics.
7.Ability to work under pressure and handle difficult situations.
8. Proficiency with computer systems and customer service software
Additional skills:
Motivational Speaker as a stress reliever.
Copywriting
Volunteer experience: -
May 2018 Started a community to help people dealing with stress
April 2021 Khalsa Aid Volunteer to help international students
Contact this candidate