Customer Service Data Management

Rebecca Reyes

https://rrlibrarylife.wordpress.com/

Objective

Poised to transition from a solid background in customer service to excel in an Information Science position. I am passionate about data management. I have a bachelor’s degree in Environmental Studies, and I have a master’s degree of Library and Information from University of South Florida.

ASSOCIATE LIBRARIAN KEISER UNIVERSITY AUG 2022-APRIL 2023

check email, straighten library check in/out books as needed

check Autographics for books on reserve/send out books

login to LibChat and check printers and computers to make sure they work/refill paper

proctor exams when needed (Scholastic Level Exam and make up exams)

assist students as needed with computer and research help

other administrative tasks as requested by Deans/Dept. Chairs/CP

attend monthly library meeting

put together and submit book order

attend webinars and other professional development opportunities

in-class presentations as requested by professors

library orientation for new students

update book displays and shelf-read/organize shelves if needed

sign graduation forms for students

Create/revise LibGuides (if time)

Weed when time (especially at the start of a new year or before accreditation)

Participation in accreditation procedures when needed

Catalog new books if needed

Assist with The writing studio as needed

LIBRARY ASSOCIATE HILLSBOROUGH COUNTY BOCC 2018 - 2022

Maintains inventory of library materials to include, sorting, alphabetizing, shifting, pulling/processing lists, moving books and other library materials, emptying book drops, packing/unpacking delivery and processing.

Performs shelf maintenance to include shelving and shelf reading.

Helps with setup of adult and youth events, classes, and meetings.

Performs routine office and library equipment maintenance, such as cleaning computer screens, replacing toner and paper in printers and photocopiers.

Performs tasks related to cleaning, removing trash and debris from both interior and exterior of library

COSMETOLOGIST CUTZ AND CLIPS 2006 - 2014

Provide excellent customer service

Maintain active listening skills

Perform under a fast-paced environment

Perform well under extremely challenging situations EDUCATION

MASTERS 2021 UNIVERSITY OF SOUTH FLORIDA

Major: Masters’ in Library and Information Science

Data Management

an overview of how practitioners are leveraging and responding to the social, technical, and policy opportunities and challenges of a data-driven environment. “Data management and practice” focus on various aspects of the data fundamentals, data formats and models, data ecosystem, data innovation, and data community

Foundations of Information Science & Technology

Overview of the interdisciplinary of information science. The fundamental concepts of information retrieval systems and subsystems, related information technologies and other core functions in the organization, access, and use of information

Archives and Records Management

The basic theories and methodologies of archives and records management. It serves as a foundation for other more advanced archival management courses, such as Web Archiving and Digital Curation

Digital Curation

The management of current and archival electronic records, including the creation and implementation of electronic record-keeping systems, the appraisal, processing and preservation of electronic records.

UNDERGRADUATE 2015 NORTHEASTERN UNIVERSITY

Major: Bachelor’s in environmental studies

Core Competencies

AWARDS

Dean’s List

Phi Theta Kappa Honor Society (Associate’s)

Magna Cum Laude Latin Honors (Bachelor’s)

ADDITIONAL SKILLS

Proficient in Microsoft Office

Bilingual Spanish and English

AGCAT Verso

Polaris

Library World

CampusVue/Anthology

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