Customer Service United States

KACHET HAMPTON

***** ****** **, ****** *********, California, 91739, United States 909-***-**** *************@*****.*** Strong relationship-builder and multitasker with a team-oriented personality and a commitment to completing all tasks with a meticulous attention to detail. Communication, organizational, and time management skills are essential. High-energy customer service professional eager to contribute skills and experience to a new and challenging role. Pursuing a position with greater responsibilities and potential for advancement. Capable of quickly learning and improving performance in order to meet and exceed customer demands and sales goals. Time management skills

Proficiency in excellent customer service

Excellent communication

Customer needs assessment

Customer service

Computer literate

Sales

Change Management

High School 2008

Carson Cars

Cashier/Server January, 2012 to January, 2016

Jack in the Box Carson, CA

Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change. Provided assistance to visitors by quickly resolving their questions and concerns. Kept the restaurant looking presentable by closely monitoring and meeting the needs of customers and team members. Replenished supplies behind the counter, at tables, and in customer stations to keep the team productive and customers happy. Received additional training in store roles such as supervisor and Team shift Lead and provided back-up coverage to ensure that customers received the best possible service.

Prepared beverages and filled food orders for customers . Checked orders for accuracy and delivered food and beverages. Used my knowledge to assist new team members in learning how to operate registers, merchandise stock, and meet customer needs, resulting in increased group performance and customer satisfaction.

Waitress June, 2008 to January, 2011

Chilis Carson, Caa

Served plated dinners, buffet dinner parties as well. Organized and maintained the inventory area to ensure accuracy in finding items during downtime. Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies. Calculated charges, issued table checks, and took customer payments. Organize the staff schedules each week.

Used Microsoft Excel to develop inventory tracking spreadsheets. Supervised team of 6-8 staff members.

Documented and resolved reporting between customer and staff PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

ACCOMPLISHMENTS

CPR &First Aid child and adult.

DSP 1&2

HCA

MA

CERTIFICATIONS

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