Customer Service Representative
Resume:
Anastasia Dunner
Memphis, TN *****
***************@*****.***
To obtain a position within the customer service industry, where utilization of my talents could help people where it is needed.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Cynet Systems (IQVIA)-Memphis, TN
June 2022 to June 2024
Receiving inbound calls and making outbound calls about the copay assistance status and enrollments
Looking for rejection on why the pt can not get the medication
Looking at rebate claims for any information for payment authorization
activating copay cards for pt use of their medication including the discount cards
In-Home Caretaker
NA-Memphis, TN
January 2022 to June 2022
Taking care of two of my relatives due to them being sick until they passed away. Making sure they had what they needed while they were living and cleaning the home area to keep bacteria and germs away. Customer Service Agent
Accredo-Memphis, TN
May 2017 to June 2022
Receiving inbound and outbound calls for scheduling PT orders for home delivery. For their medication from their Drs. Office. Answering questions to the best of our ability. If they have questions then we transfer them to someone who can help them with the questions they need to help them understand what to make them understand their account. Also, I was on the company information to answer any questions the coworkers may have about the insurance or prioritization for a PT account. CSR - Customer Service Representative
LanceSoft Inc (CVS PHARMACY)-Memphis, TN
August 2021 to January 2022
Answered customer questions about the delivery of their medication to avoid the hold times for representatives about the deliveries, troubleshooting resolutions to evaluate technical problems to find solutions, and maintained a 95% customer service satisfaction. Customer services Agent
Kelly services-Remote
January 2017 to May 2017
Inbound and outbound customer service calls setting up medication deliveries taking payments over the phone. In addition, to answer any questions that may have. Also makes sure that we give our customers the best service possible.
Unarmed guard
Security One-Memphis, TN
April 2016 to August 2016
Patrolling the grounds for anything out of the ordinary. Customer Service Agent
Connexionpoint-Memphis, TN
August 2015 to February 2016
July 28, 2016- Dec02016
Enrolling the elderly and disable in to Aetna/Coventry Insurance during the AEP year Security Guard
U.S. Securitas-Memphis, TN
May 2015 to August 2015
Driving around the property making sure that no one is here without permission. And looking for anything out of the ordinary.
Unarmed Security Guard
Universal Protection-Memphis, TN
August 2009 to March 2015
Post at Medtronic patrol the grounds, checking doors, make sure that no one is here without authorization Ramp Agent/ Operation Dispatch
Delta Airlines-Memphis, TN
November 1994 to May 2009
They assigned aircraft to their gates for loading and unloading passengers, baggage, and freight. Weight and balance on commercial aircraft according to safety policies with the FAA Also Supervised over 60 employees, ensuring the job was done to excellent standards. Education
Diploma
Fairley Hi School - Memphis, TN
September 1979 to May 1982
Skills
• Data entry (5 years)
• Medical terminology (2 years)
• Office medical (Less than 1 year)
• CSR (10+ years)
• Customer Care (10+ years)
• Customer Support (9 years)
• Customer Service (4 years)
• Call Center (4 years)
• Security (7 years)
• Medical Records (5 years)
• Insurance Verification (6 years)
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