Team Member Leader
Resume:
Shelby Bell
Riverview, MI
*******@*****.***
Skills:
Verbal and Written Communication
Event Planning
Secretarial Duties
Public Speaking
Microsoft Office Suite
Power BI
Workday
Salesforce
Keynote
QuickBooks
Photoshop
Prezi
Canva
Google Spreadsheets
Google Docs
Third-Party Vendor Management
Budget Management
Performance Management
Key Performance Indicators (KPI)
Strategic Planning
Customer Experience
Team Member Appreciation
Enhanced company culture
Professional Experience:
Parks and Recreation Coordinator Nov 2022-Present
The City of Southgate, Southgate, MI
Handle day to day operation for all recreation programs and events including a 2-sheet ice arena facility, an 18-hole golf course, senior citizens center, 13 athletic fields and 13 community parks. and successfully running all social pages for upcoming events and keeping the community informed on changes Team Leader of Client Experience Oct 2020- Sept 2022 Rocket Mortgage, Detroit, MI
The Team Leader of Client Experience Operations is responsible for day-to-day functioning of their team. They monitor production, provide coaching and identify process enhancements.
Responsibilities:
● Looked over between 10-22 people Pull and create reports necessary to carry out the functions of the team and for senior leadership, as requested, to track strategic goal accomplishment
● Communicate and embody the culture and mission of the company
● Lead/mentor the team on performance, production and day-to-day tasks
● Effectively communicate expectations to all team members
● Monitor key gauges for the business area (overtime, efficiency, turn times, survey results)
● Ability to analyze layers of risk, compensating factors and the overall quality of loans when making decisions
● Made sure team members were giving good client service
● Held daily huddles to discuss daily goals
● Assisted with Team member’s benefits, mental health and well being
● Monitored and assisted time card adjustments and benefit concerns Triple Crown Client Care Specialists Oct 2019 – Oct 2020 Quicken Loans, Detroit, MI
● The Triple Crown Client Care Specialist Effectively communicates with our mortgage clients about the necessary loan documents and information needed and works to move them to final loan approval. Brand Ambassador & Event Moderator March 2018 - Oct 2020 Too Faced Cosmetics, Southern MI & Northern OH, Travel
● Reaching and exceeding sales goals, meeting with stores.
● Finding ways to effectively plan corporate events and achieving event goals
● Plan and exceed goals for pop-up events by using resources such as social media and cross selling in store
● Growing my sales per hour by judging and placing my time in store efficiently
Prestige Beauty Advisor Nov 2016 - Feb 2018
Ulta Beauty, Taylor, MI
● Provide detailed skincare and cosmetic consultations to address a diverse group of clients’ needs and concerns, perform makeovers, foundation matches, and educate clients on make-up techniques
● Meet daily sale goals and Credit Goals
Education & Volunteer Experience:
Bachelor of Science April 2019
Major Communication, Minor Electronic Media
Eastern Michigan University
● GPA 3.14
● Member of Sigma Alpha Pi (National Society of Leadership and Success) Event Coordinator Sept 18 – April 19
Romulus Head Start
● Working with a diverse population of students assisting with coordination of events with parent involvement
● Personal gain: use of creativity and skills learned throughout my college career.
Ann Arbor Hands on Museum Feb 2019
● Running a table at a Heads Start event in conjunction with the Ann Arbor Hands-On Museum.
● Working with a diverse population of children and adults.
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