Dental Assistant Office Manager
Resume:
ALLISON CHAVIS
Baltimore, MD **225
**********@*****.***
PROFESSIONAL SUMMARY
Office Manager / Dental Assistant/Instructor
● Highly skilled career professional with more than 20 years in dental services both as an educator and serving in an office with several practitioners.
● Proficient knowledge of Medical and Dental Terminology; Coding, Insurance claims as well as the Dentrix software.
● Computer skilled, managing heavy daily patient volume including telephone triage, appointment scheduling, and patient referral. Proficient in all documentation/record maintenance/paperwork to ensure accuracy and patient confidentiality.
● Working knowledge of Microsoft Office Suite.
CREDENTIALS
Certified Dental Assistant (CDA) Current
Qualified Dental Assistant (QDA) [Expanded Functions] Dental Radiation Technologist (DRT)
Dental Assisting National Board Certification (DANB) Current
Current
Current
EXPERIENCE
Dental Office Manager 2012-Present
Dr. Jeffrey Greenstein, DDS/PA; Pasadena, MD
● Responsible for scheduling and overseeing all patient appointments and resolving conflicts
● Provide exceptional interaction with patients while handling multiple phone lines with a high volume of calls
● Handle all aspects of patient billing and resolving issues related to billing (patient and provider)
● Research authorizations, work with providers, and manage pended claims in a timely manner
● Responsible for accounts payable and receivables in a $2 million practice
● Process insurance claims and settle insurance related issues
● Oversee and manage 5 employees to include weekly schedules, vacation requests and initial disciplinary discussions
● Provide on-the-job training to all new office employees
● Maintain credentialing for all dentists in the practice
● Develop cost estimates for patient out-of-pocket treatments
● Accountable for all book-keeping and daily deposits
● Perform other office duties as assigned by manager/owner Dental Assisting Instructor 2010-2012
Fortis Institute (Formerly Medix School); Towson, MD
● Prepared syllabi and lesson plans
● Proficient in the Microsoft Office Suite; used PowerPoint to develop daily course material and Word to assist students in writing their resumes
● Instructed students in all aspects of dental assisting
● Trained students for state board exams with a
● Tutored and mentored students as necessary
● Maintained all lab equipment per state standards
● Certified students in CPR and Blood Pressure
● Developed and maintained a structured learning environment Dental Assistant 2003-2010
Dr. Jeffrey Greenstein, DDS/PA; Pasadena, MD
● Provided excellent patient care and service
● Composed patient charts and reviewed peer charts for accuracy
● Maintained inventory and all office logistics
● Took digital radiographs and film
● Performed infection control including disinfection, sterilization, line maintenance and biological monitoring
● Assisted with four-handed dentistry for all dental procedures
● Conducted lab work including pouring and trimming gypsum models, fabricating custom trays, bleaching trays and temporary splints for provisional bridges
● Through continued excellence, daily functions were expanded to include packing gingival retraction cord, making aluminum, acrylic, and self-cure composite temporaries, placing rubber dams and matrix bands, taking alginate impressions and bite registrations and suture removal EDUCATION
Baltimore City Community College
● Prerequisites completed for dental hygiene
● Received Citation of Distinguished Scholar
Medix School; Towson, MD
● Awarded Alpha Beta Kappa
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