It Security Customer Service

Godwill Natse

434-***-**** • ************@*****.*** • https://www.linkedin.com/in/godwill-natse-b460b2283

Summary

I recently obtained my Security+ certification, where I independently studied foundational IT security principles. Now, I'm eager to deepen my knowledge by immersing myself in the IT security field. I'm particularly interested in advancing my skills in incident response, network security, and penetration testing.

Certifications

●CompTia Security+

●Forage MasterCard Cybersecurity Job Simulation

●AIG Shields Up: Cybersecurity virtual experience program on Forage

Skills

●Python

●Packet Analysis via Wireshark

●Independent Learning

●Customer Service

●Attention to Details

●Interpersonal communication

●Inventory control

●Microsoft Azure

Virtual Machine Configuration

■Windows

■Linux

NGFW (Fortinet Firewall)

■Firewall configuration

■Syslogging via sentinel

■Network configuration

■Intrusion detection

■Traffic Monitoring

●VMware

Kali Linux

Metasploitable 2

●Drafted a clear and concise email to guide teams on vulnerability remediation.

●Utilized Python skills to write a script for ethical hacking, avoiding ransom payments by bruteforcing decryption keys.

Experience

March 2020 - June 2024

Ace Biscuit & Barbecue, 600 Concord Ave. Charlottesville, Virginia

FOH Manager/Prep & Line Cook (Thurs-Monday) 35 hrs/week

●Monitor daily/weekly sales

●Pay attention to customer tendencies

●Trained new employees and resolved operational issues

●Managed daily operations and served as bar manager

●Built strong relationships with vendors and customers

●Managed seamless transitions between Front of House (FOH) managerial duties and Back of House (BOH) prep/line cooking responsibilities

August 2017 - December 2022

Old Navy, 945 Emmet St. N Charlottesville, Virginia

Sales Associate - Shipment Team (Monday-Sunday) 23 hrs/week

●Handled multitasking responsibilities on the sales floor and shipment team

●Enhanced productivity through cohesive teamwork for shipment

●Utilized problem-solving skills and maintained inventory

●Demonstrate effective time management

Education

August 2011 - May 2015

Charlottesville High School

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