Customer Service Representative

Resume Of

Leotta Curran

*********@*****.*** 423-***-****

Accomplishments:

Graduated from Lock Haven High School, June 1978

Worked my way up in 2 companies to Trainer quickly

Married with 2 grown children

Skills & Abilities

Typing 60 WPm

Proficient in Excel, Word, Outlook and Power Point

Proficient in Avaya, Salesforce, Citrix, VPN

Proficient in Adobe Connect, Webex and Microsoft Teams

Professional Experience

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Answer Inbound Customer Service calls domestic and international

Provide peer support in Adobe Connect chat support environment and Microsoft Teams and Webex

Provide customer service via email and Live agent interactions for Ancestry.com

Report Issues and communicate with the Ancestry Escalation team for review for resolutions of issues

Assist in providing resources and assistance with peers in Adobe, Webex, and Microsoft Teams to help empower them to make the right decision and give information to assist in their task

Help in all NSW products to include training agents on new lines of business and assist in new hire training classes

Assist in all aspects of all lines of business as needed, to include phone calls, emails, live agent chat and communication between the ER Team and supervisors to find a resolution

Able to perform many supervisory tasks in different tools such as: Call Copy, CCMS, Director, Service Desk, Mattersight,

Create Excel Spreadsheets for projects, Power Points for training purposes, Word Docs

Work with Workforce Management

Proficient with Troubleshooting System Tools

Proficient in Adobe Connect, Webex, Microsoft Teams, Outlook, Excel, Word Doc, and Powerpoint

Work Experience: April, 2019 to Current Teleperformance USA

WAHA Ancestry.com

Customer Service Representative

Product Support

Trainer

Email and Live Chat and Text Support

WAHA CVS Specialty

Trainer

Assisted in Production Duties as needed

August 2013 – April 2019 Sykes

WAHA AT&T

Customer Service Representative

AT&T Trainer

WAHA Yellow Pages

Onboarding Department

WAHA Ancestry.com

Customer Service Representative

Product Support

Team Supervisor

Coach Supervisor

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