Medical Assistant Customer Service

Sara Valdez

Tucson, Arizona 520-***-**** *************@*****.***

Medical Assistant Certificate – Pima Medical Institute 08/2023 – 04/2024

Electronic Health Records Communication Skills ICD-10 Coding Time Management Patient Care

Scheduling Insurance Verification Vital Signs Medical Terminology Telephone Etiquette Phlebotomy

MBI Occupational Health 03/2024 – 04/2024

Medical Assistant Externship

Helped patients by providing information, services, and assistance.

Maintained medical supplies inventory and performed preventive maintenance to keep medical equipment operating.

Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.

Prepared patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; and reporting patient history summary.

Saved doctors’ time by helping with office procedures.

Secured patient information and maintained patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; and keeping patient information confidential.

Panda Express 01/2018 - Present

Chief Leader

Trains and supervises staff members.

Provides input for new hire performance reviews and identifies areas for additional training.

Provides excellent customer service using effective interpersonal and problem-solving skills.

Entrusted with responsibility to record accurate daily cash records and forecasted sales, and deliver bank deposits.

Maintains accurate inventory counts and proper food sanitation policies with team members.

Takes customers' orders and handles payments and change.

Handles all customer service complaints, refunds, and questions, assuring customers were satisfied and ensures the daily shift runs smoothly.

Maintains a composed character during times of high volume to keep the store working to the standard and to be a positive role model for the team.

Carries out store procedures during scheduled shifts.

Organizes opening and closing duties as assigned.

Adheres to food safety and quality standards.

BLS/CPR HIPAA OSHA 09/2023

*References available upon request

Contact this candidate