Human Resources Customer Service
Resume:
Gavin W. Lee
Chino, CA ****0
********@*****.*** - *****.***@***.***
OBJECTIVE
Highly motivated professional seeking a position in Human Resources or Operational Management that leverages my strong communication, organizational, and analytical skills. Eager to contribute to a company's success through effective process improvement and fostering positive employee relations. EDUCATION
National Chengchi University, Taipei, Taiwan
Master’s degree in international studies - August 2012 Lewis & Clerk School of Law, Portland Oregon - February 2008 Master’s degree in international law studies and Maritime Law Legal Studies – unfinished California State Polytechnic University, Pomona, California - January 2004 Bachelor of Science in Business Administration: Hospitality Management WORK EXPERIENCE
Straight Forwarding, Inc – City of Industry, CA & Taipei, Taiwan Assistant Manager/ Administrator, February 2022 – Present
• Conduct Daily logistical operation
• Human Resources, conducting hiring process, human resource management for regional team
• Budgeting for systematically economic system for corporate structure
• Supervise up to11 team members for daily logistical operation
• Supervise and coordinate company litigation schedule for 5 ongoing litigations, currently 4 cases dismissal, one on going
Comptree Inc./Giga Cloud – City of Industry, CA & Suzhou, People’s Republic of China District Director/ Warehouse Manager for Atlanta, GA October 2020 – October 2022
• Conduct Daily Warehouse Operation
• Human Resources, conducting hiring process, human resource management for local Atlanta Team
• Budgeting for systematically economic system for corporate structure
• Communication between vendor for allocation on operational equipment from Fedex & UPS
• Conduct daily, bi-weekly, monthly, quarterly, and annually audits preparation for IPO
• Supervise up to 48 team members for up to 18 hours operation
• Successfully assisted in company going public, currently trade under NASDAQ: GCT Hilton Worldwide – Hilton LAX, CA / Hilton Pasadena – Corporate Property Los Angeles, Pasadena, and LAX California, USA Front Operation Assisting Director/ Finance Auditor / Guest Relations Manager October 2018 – October 2020
• Conduct daily, bi-weekly, monthly, quarterly, and annually audits
• Assist with the coordination of requests for ergonomic evaluations and co-execute companywide training program
• Manage all finance transaction via OnQ system, server operations
• Compose Hilton Standards and Policies and procedures/work instructions as necessary
• Communicate and process monthly billing with external vendors as needed to meet department and organizational goals
• Customer Service to provide the highest standards of customer care and ensuring that all Hilton Standards and policies are followed.
• Supervise up to 120 team member for 24 hours operation Wynn Management & LA Solomon Automotive Group – El Monte, CA & Guangzhou, PRC Operations Manager/ Executive Counsel to President / Deputy Director of Administration October/2012 – October
/2018
• Government Liaison work for entitlement process on development projects – El Monte Valley Plaza Mix-use
• Average Gross Sales of Vehicle Export at $50 Million annually from 2013 – 2017
• Forecast International Policies for annual investment from Board of Directors in China headquarter
• Risk Assessment on performing a risk evaluation: Evaluating the company's previous handling of risks, and comparing potential risks with criteria set out by the company such as costs and legal requirement• Acted as a main liaison between employees and upper management.
• Supervise up to 15 co-workers in Los Angeles, California
• Supervise up to 30 co-workers in Guangzhou, China Park Palace Entertainment / T.H.E Total Hospitality Entertainment Group – Las Vegas, NV/Shanghai, China/ Macau, China/ Seoul, Korea Assistant Director Shanghai Region, March, 2009 – July, 2012
• Targets specific NCM guests using customer relationship management (CRM) systems to ensure highest rate of return.
• Interprets frequency trends, distance trends, spending trends, and other interests involved in target marketing
• Proactively identifies various market opportunities and makes recommendations
• Promote International Gamblers on Brand Awareness and host new player
• Providing prospecting aspect of player development
• Coordination with Front Office operation on a balancing budget on accommodation, F&B, and travel credits
• Managing financial aspects for guests for credit, cage, international wiring
• Forecast theoretical Win/Loss on
• Supervise up to 7 Team Member in Shanghai, China/ Macau, China Park Place Entertainment / Cesare’s Palace – Beverly Hills, CA/ Las Vegas, NV/ Macau, China Internship/ Assistant to VP of Marketing/ Assistant to President of Asia Marketing
• Collaborates with other departments to coordinate, plan and execute promotions as well as prevent and resolve service issues, as needed
• Assists other departments with planning of in-house promotions/events by establishing internal controls necessary to comply with executive and gaming requirements
• Creates both pro forma and post data analysis for all promotions and events
• Manages travel arrangements for NCM guests including flights, and ground transportation with attention to detail as part of the overall guest experience
SKILLS
• Problem Solving
• Written and Verbal Communication Skills
• Adept under pressure
• Efficiency on Project Development
• Service Oriented Attitude
• Fluent in Mandarin Chinese, Cantonese, and Taiwanese, Speak & Writing RECOGNITION & ASSOCIATIONS AFFLIATION
• Service and Loyalty Award – Hilton Worldwide 2019 / Hotelier of the Year 2019
• Maintaining a total average of 16% occupancy during Covid-19 pandemic. Set record occupancy though airline and maintaining the highest grossed hotel in United States from April 2020 – May 2020
• Awarded by Hilton LAX for outstanding Employee of the year 2019
• Awarded by Hilton Worldwide for the Busiest Hotel in Hotel Brand Name in year 2019
• Hilton LAX -Ranked Number 2 Busiest Hotel in United States
• Fastest Promotion within Hilton LAX Front Office operation
• AAHOA Member since 2018
• Level 8 (Professional) Translation certificate – PRC Language Institute, Shanghai, China
• Member of One-World Alliances – Best Auxiliary Support 2018, 2019
• LTJG United States Navy – Medically Discharged
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