Customer Service Store Manager

Location:

Posted:

July 22, 2024

ANGELA WENTLAND

SKILLS & ABILITIES

–Impeccable customer service

–Employee supervision and motivation

–Store operations oversight and budgeting

–Staff Training and development

–Process improvement

–Team leadership

EXPERIENCE

Retail Wireless Consultant, US Cellular July 2008 – December 2018 Lagrande, OR

–Provided customers with service options based on current plans available in database.

–Demonstrated products to customers, recommended optimal merchandise, discussed features, and redirected objections to capture sales.

–Remained current on store promotions, payment policies, and security practices.

–Organized, stocked and merchandised products.

Assistant Store Manager, Burger King August 2007 – April 2008 Lagrande, OR

–Assisted with daily store operations.

–Recruited, interviewed and hired team members.

–Led team members to deliver polite and positive service by closely monitoring behaviors and providing constructive guidance.

–Established, enforced, and updated policies keeping the business agile and responsive to changing market conditions.

–Completed frequent walk-throughs directing team members to correct issues impacting store appearance or professionalism.

Store Manager, Taco Del Mar June 2001 – June 2007

Gresham, OR

–Met budget targets by controlling expenses and eliminating wasteful behaviors.

–Managed inventory with cycle counts, audits, and shrinkage control.

–Optimized schedules to meet expected coverage demands and maintain optimal service levels.

–Updated store pricing, signage, and merchandising based on current promotions.

–Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.

EDUCATION

General Educational Development Dipoloma

REFERENCES

Mandy Gibson 541-***-****