Business Development Customer Service

CURRICULUM VITAE

ROSELINE AKINYI

Phone : +254*********, +254*********

Email: **********@*****.***

CAREER OBJECTIVE

To acquire a position in a reputable organization where I could use skills I have for the growth of the company and the society.

HIGHLIGHTS OF QUALIFICATIONS

• Seven months of applied experience as Business Development Officer.

• Seven months experience in sales and marketing.

• Troubleshooting hardware and software related problems.

• Troubleshooting of network problems.

• Software and antivirus Installations.

• System upgrade and maintenance.

• Data entry.

EXCELLENCE IN OFFICE SUPPORT

• User support on network management systems.

• User support on ICT equipment.

• Data backup and restore.

• Use of Enterprise Resource Planning.(ERP)

ACADEMIC PROFILE

Sep 2018- current: THE CO-OPERATIVE UNIVERSITY OF KENYA Bachelor of Science in Information and Technology

2014- 2017: KUNYAK HIGH SCHOOL

Kenya Certificate of Secondary Education

2005- 2013: SIRIGOI PRIMARY SCHOOL

Kenya Certificate of Primary Education

SKILLS AND STRENGTH

• Able to understand and follow instructions

• Planning and organizing skills

• Excellent Team worker

• Excellent customer care service skills.

• Good attention to detail and well organized

• Excellent oral and written communication skills

• Ability to complete tasks on time

• High personal integrity and ability to relate and create trust in all.

• Patient and tolerant

• Self-driven, confident, and result-oriented persons WORK EXPERIENCE AT SIMPLEPAY CAPITAL LIMITED

July 2023- February 2024

I worked as a Business Development Officer ( Loan Officer) and the following were my roles and responsibilities:

• Marketing of company’s product and obtaining quality new leads.

• Converting potential leads to customers

• Training customers on the terms and conditions of company’s product and lending loans to qualified customers.

• Evaluate credit worthiness of clients and process loan applications and documentations

• Complete loan contracts and counsel clients’ policies and restrictions

• Build long-term trusting relationship with clients

• Ensure customer satisfaction at highest possible level.

• Maintain a positive working relationship with internal debtors INDUSTRIAL ATTACHMENT

NOVEMBER 2021- FEBRUARY 2022: MUHORONI SUGAR COMPANY INFORMATION TECHNOLOGY INTERN

• Troubleshooting computers

• Installation, upgrade and use of Microsoft Windows, Microsoft Office, personal computers and peripherals, and Antivirus.

• Housekeeping

• General maintenance of ICT equipment

• Troubleshooting hardware and software-related problems

• User support on ICT equipment

• Basic troubleshooting of network problems

• Data backups and restore

• Internet and email

• Use of finger Tec Systems

• Data entry- verification and error corrections on captured data and generation of payment reports using business system (Enterprise Resource Planning).

• Network setup and troubleshooting.

• Crimping of RJ45 cables.

• Developing timely reports on tasks.

• Laying down of network cables.

INTERESTS

• Offering Community Service.

• Reading Motivational Books.

• Researching on new information technological ideas. REFERENCES

Leonida Okiya Ndeta

ICT Officer

Ministry of Energy and Petroleum

Phone: 070*******

Email: **********@*****.***

Dominick Shem Onchwari

ICT Technician

Muhoroni Sugar Company Limited

Phone: 074*******

Elizabeth Achieng Manyala

System Administrator

Muhoroni Sugar Company Limited

Cell: +254*********

Email: *********.*******@*****.**.**

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