Customer Service Success Agent
Resume:
SHELINA MARIE RODELA
*********@*******.***
Phoenix, Arizona 85008
OBJECTIVE
To acquire a promising position as a Customer Success Agent. Where I can promote my potential and contribute to the company's growth.
Massachusetts Health Connector
Customer Service Representative
October 2023-Present
I specialize in assisting members with the application process. I help with the maintenance of the account there after and medical or coverage related questions. Also make call out to different insurance carriers with member present to resolve any ongoing issues. Maximus Federal LLC
Medicare Specialist Tier 1
June 2021-August 2023
Routinely, I follow established and documented policies to the very last sentence of compliance as they must be marked as read scripting to ensure effectiveness and a desired resolution to issues or dilemmas. In conjunction with following basic adherence to privacy rules and responding to numerous phone inquiries. I also assist the Beneficiary with filling out online application and submitting it electronically to plan provider for processing.
McKesson
Outside Services Worker
August 2020-May 2021
My daily shift called for me to utilize computer technology to handle high volume calls while accurately recording detailed information to assist patients who qualify for the Novartis Patient Assistance 2
Foundation. I provided status updates on current re-enrollment applications submitted to the foundation. processing mail order prescription fills is also a request I completed regularly. Honeywell
Warehouse Associate
March 2020-July 2020
Schedule called for a third shift position molding and prepping industrial face mask. I specifically ran a machine equipped to cut and seal. I also contributed in warehouse clean up and would occasionally float to other stations.
EDUCATION
South Mountain High School
Graduated 2010
Contact this candidate