Help Desk Data Entry
Resume:
LETTERS OF RECOMMENDATION AVAILABLE UPON REQUEST
JOHN THRUSH
I T S u p p o r t S p e c i a l i s t
Westland, MI. 48186
**********@*****.***
S O F T S K I L L S
Attention to Detail
Communication
Team Oriented
Self-Motivated
Organized/Goal Oriented
1 8 Y E A R S
M A N A G E M E N T E XP
E D U C A T I O N
Attending EMU for Bachelor’s
ASSOCIATE DEGREES (2)
1 - CIS Systems Analysis
2 - CIS Software Engineering
Maintained GPA of 3.4
Oakland Community College
Farmington Hills, Michigan
Udemy Certs for Google
Sheets, MS Excel, Tech Writing
R E F E R E N C E S
Laura Socaciu - NITS
Ben Shimer – Oerlikon
John Poland - Boocoo
T E C H N I C A L S K I L L S
• Microsoft Office Suite
• Google Product Suite
• Flowchart Design
• Data Modeling
• Technical Writing
• Java Development (2 Years)
• PC Hardware
• Database Structures and Logic
• JSP, HTML, CSS
• IT Project Management
• Macros, script automation
• SQL
• Adobe Photoshop
• Troubleshooting
E X P E R I E N C E
SR Help Desk Associate
NITS Solutions – Novi, Michigan 2016 - Present
• Collaborated with team members to accomplish tasks and share ideas.
• Worked with software developers to improve existing ticket tracking system.
• Resolved help desk tickets for 4-8 different projects at a time.
• Innovated processes to automate data entry through the use of AutoHotKeys.
• Wrote technical documentation supporting project specifications.
• Designed process flowcharts to illustrate common procedures.
• Maintained administrative Windows account tasks and requests. I redefined the structure and standards of the help desk for NITS Solutions which allowed the team to grow by 200%.
Coating Technician
Oerlikon Balzers – Wixom, Michigan 2013 - 2016
• Implemented safety measures to promote a safe work environment.
• Observed safety procedures and policies, including storage of hazardous materials.
• Coordinated with other team members to meet production deadlines.
• Data entry using a tool-tracking database.
• Processed tools and dies.
• General maintenance and troubleshooting of machinery. The value of safety in a manufacturing shop setting cannot be easily quantified. I may have saved Oerlikon hundreds of thousands, if not millions of dollars in personal injury liabilities as a safety supervisor.
Help Desk Associate Internship
Boocoo Auctions – Royal Oak, Michigan 2011
• Data entry using spreadsheets.
• Resolved help desk issues using a ticket tracking system.
• Remotely logged into users’ clients to solve customer issues using Citrix.
• Performed sample testing on database systems.
• Moderated on a forum.
LETTERS OF RECOMMENDATION AVAILABLE UPON REQUEST
Contact this candidate