Customer service

Kathryn Henderson

Choctaw, OK ***** 405-***-**** *************@*****.***

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PROFESSIONAL

SUMMARY

Accomplished 911 Public Safety Telecommunicator and Reimbursement Analyst with a proven track record in managing high-stress situations and streamlining claims processing for OU Physicians. Demonstrates exceptional professionalism, stress tolerance, and technical aptitude, ensuring rapid and efficient emergency response and claims resolution. Enhanced patient satisfaction and emergency service deployment through superior information gathering and prioritization skills.

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. SKILLS Call prioritization Professionalism and Integrity Public Safety Awareness Stress Tolerance

Information Gathering Prioritizing Situations

Technical aptitude Memory retention

WORK HISTORY 911 PUBLIC SAFETY TELECOMMUNICATOR 10/2006 to 06/2024 City Of Oklahoma City 715 Robert S Kerr

Managed a high volume of calls daily, both 911 and general non emergent calls, maintaining composure under pressure while providing exceptional service,

Served as an essential link between various emergency services providers, ensuring rapid deployment of necessary assistance during crises.

Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.

Recorded and tracked emergency requests utilizing computer-aided dispatch systems for Animal Welfare

REIMBURSEMENT ANALYST 04/1998 to 09/2006

OU Physicians Oklahoma City, OK

K H

Streamlined claims processing for increased efficiency and accuracy in reimbursements.

Increased patient satisfaction with clear explanations of benefits, coverage limits, and out-of-pocket expenses related to their treatments. CLAIMS PROCESSING SPECIALIST 03/1995 to 04/1998

CABA Oklahoma City, OK

Resolved customer complaints by addressing concerns and providing clear explanations of policy coverage and limitations.

Maintained organized claim files, ensuring easy access to pertinent information for efficient processing.

EDUCATION High School Diploma 05/1982

Carl Albert High School, Oklahoma City, OK

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