Customer Service Human Resources
Resume:
Reign Mcelroy
Avondale, AZ *****
**************@*****.***
Passionate about improving the quality of individuals lifestyles through unsurpassed care and service. Seeking to leverage my experience and studies of communication to empower customers to achieve their goals
Work Experience
Customer Specialist
TotalMed-Portland, OR
May 2023 to Present
• Achieved a 100% customer satisfaction rating
• Provided exceptional customer service skills, with the ability to adapt, educate, and empower a variety of customers, ranging from the highly educated to the most vulnerable in society
• Responsible for the first line of communication with a variety of customers, including existing and potential members, providers, internal departments, and employers.
• Appreciation of cultural diversity and sensitivity toward target populations
• Maintained knowledge of regulatory compliance and government programs, policies and procedures relating to claims adjudication, medical management, enrollment, provider networks, authorization, and referral requirements
• Demonstrated the ability to analyze and successfully solve complex problems, exercising sound judgment at point of service
Consumer Affairs Specialist
24-7 Intouch-Mesa, AZ
December 2022 to April 2023
• Escalated serious affairs
• Provided customers with adequate information that’s associated with the vehicle such ass extended warranties, recalls, & maintenance information.
• Averaging about 30 to 40 calls a day
• Scheduled maintenance work with local dealership to confirm the vehicle met safety standards Human Resource Specialist
Sutter Health-San Francisco, CA
September 2021 to December 2021
• Worked to maintain strong working relationships with the Human Resources staff, resulting in positive and productive collaborations.
• Assisted in updating all Benefits information, while extending important knowledge pertaining to Benefits for employees.
Trainer
Geodis-Phoenix, AZ
September 2019 to April 2020
• Developed and fostered relationships with (100+) newly hired employees to promote employee satisfaction and employee retention rates.
• Successfully managed a team of 50 employees, resulting in a 25% increase in productivity and a 20% reduction in employee turnover
Security & Technical Support Specialist
Ring.com-Glendale, AZ
January 2017 to May 2019
• Performed troubleshooting at an advanced level to improve processes.
• Provided effective troubleshooting and remediation for web applications. Customer Service Specialist
Enterprise Consulting Solutions-Phoenix, AZ
September 2014 to December 2016
• Accurately verified information and updated information databases as necessary.
• Helped to maintain meticulous medical records, and made changes when necessary. Library Assistant
Tolleson Public Library-Tolleson, AZ
March 2010 to September 2014
• Worked to ensure a positive and hassle-free customer experience.
• Worked to ensure a neat and attractive environment, and assisted in the setup of visual displays. Education
Diploma
Estrella High School
August 2008 to May 2012
Skills
• Ability to Work in a Team
Ability to Work Under Pressure
Effective Time Management
Communication Skills
Interpersonal Skills
Highly Organized
Leadership
• Human Resources
• Technical Support
• Library Services
• Software Troubleshooting
• Help Desk
• Employee Orientation
• ADP (2 years)
• Kronos (4 years)
• Salesforce
• Workday
• Microsoft Excel
• Databases
• PeopleSoft
• System Administration
• Microsoft SharePoint
• Troubleshooting
• Workday (2 years)
• Communication skills
• Customer service
• Computer skills
• Customer service
• Kronos
• Salesforce
• Software troubleshooting
• Library services
• Medical records
• Human resources
• Leadership
• Organizational skills
• Time management
• Desktop support
• Technical support
• Mac OS
• HR sourcing
• Negotiation
• English
• Phone etiquette
• Data entry
• Marketing
• Project management
• iOS
• Help desk
Certifications and Licenses
MCP
MCSE
MCSA
Driver's License
Contact this candidate