Customer Service Representative
Resume:
Dinisha Hendricks
Customer services
Rocky Mount, NC 27804
********************@*****.***
A Customer Service Representative with four years of experience, specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.
Authorized to work in the US for any employer
Work Experience
Walmart Spark Driver
Spark Driver™-Rocky Mount, NC
December 2023 to Present
Provide delivering orders to customers who order off of the Walmart app, I am able to clock in when I want, and I am able to clock out when I want.
Wal-Mart Cashier/customer service
Walmart-Rocky Mount, NC
December 2023 to June 2024
Cash Register, Customer Service. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Cross- trained and provided back-up for other customer service representatives when needed. Customer Service Representative
HSS Inc.-North Carolina
December 2021 to December 2022
• Manage in-person and telephone complaints and requests from more than 100 customers daily.
• Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 15%.
• Meet or exceed customer satisfaction goals month over month. Warehouse selector11
McLane Company-Rocky Mount, NC
August 2021 to November 2021
• Scan totes, and locate items using a RF scanner to pack items for customers deliverers. Burger King Customer Services
Burger King-Rocky Mount, NC
April 2021 to May 2021
• Provide front counter service to customers for the outlets, including taking food and beverage orders.
•Prepares requested items, works with the fellow employees to ensure orders are properly prepared in a timely manner.
Hardees Customer services
Boddie-Noell Enterprises, Inc.-Rocky Mount, NC
January 2021 to February 2021
• Provide front counter service to customers for the outlets, including taking food and beverage orders.
•Prepares requested items, works with the fellow employees to ensure orders are properly prepared in a timely manner.
KFC Customer Services
KFC-Rocky Mount, NC
March 2020 to May 2020
• Provide greeting customers, assisting with food preparation, solving customer complaints, handling monetary transactions, and keeping the restaurant front area clean and well-stocked. Arby's Customer services
Mosaic Red Hat Group-Rocky Mount, NC
March 2019 to January 2020
• Provide greeting customers, collecting payments, answering to customer inquiries, accepting customer returns, and counting the money in the cash drawer. Education
High School Graduate
Tarriver Academy - Rocky Mount, NC
August 2014 to May 2021
Skills
• Communication skills
• Shipping & Receiving
• Warehouse Experience
• Sales Associate, Fast Worker, Quick learner, Customer Service, Multitasking, Positive Attitude, Communication Skills, Team Work, Warehouse Scanner operations (3 years)
• Communication skills
• Active listening
• Professional phone voice
• Customer service
• Typing
• Organizational skills
• Cash register
• Sales
• RF Scanner
• Cashier (3 years)
• Microsoft Word
• Negotiation
• Sales management
• Account management
• Sales support
• Computer literacy
Certifications and Licenses
Driver's License
January 2022 to January 2030
Assessments
Retail customer service — Proficient
August 2022
Responding to customer situations in a retail setting Full results: Proficient
Customer focus & orientation — Proficient
May 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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