Business Systems Analyst/ Scrum Master

Carla Betancourt CSM POPM

+1-561-***-**** ***************.**@*****.*** https://www.linkedin.com/in/carlabetancourt

PROFESSIONAL SUMMARY

Dynamic results-driven professional with extensive experience in complex projects, managing teams, and delivering customized solutions. Proficient in Agile methodologies (SAFe / SCRUM / Kanban), API development, and Cloud technologies.

Having been working in the IT industry since 2008 it was possible to accumulate extensive experience in Software Development Life Cycle (SDLC), Project Management (POPM), Business Analysis, and Quality Assurance (QA) while working with renowned consulting firms such as Deloitte, Capgemini, Stefanini, and Infosys, along with leading technology companies like Hewlett-Packard, IBM, and Dell.

Proficient in leading teams, gathering requirements, managing project lifecycles, and ensuring financial and legal compliance with industry standards.

SYSTEMS

SKILLS

COMPETENCIES

Microsoft Office

Azure DevOps

SharePoint

Jira/ Confluence

LucidChart/ Figma

Visio

Lead nurturing

Technical writing

User Stories

Backlog refinement

Agile methodologies

UX Design

English, Spanish, Portuguese

Delivery oriented

Risk, cost and dependencies management

Problem solver

Team coaching

ACHIEVEMENTS

Delivered DSOE security system for projects at Deloitte in 2023

Led team to design set of APIs to perform SAST, DAST, Composition Analysis tests for all Deloitte’s project in the cloud.

Delivered Fintech platform for Brazilian Credit Union Bank in 2017

Revamped foreign legacy system to comply with Brazilian financial regulation, KYC, AML, and Fraud detection for web and mobile application.

Delivered Dell Financial system in 2014

Assured quality delivery for Dell mainframe financial system.

Delivered Hewlett-Packard VCEM in 2011 with Awards

Launched product used for blade virtualization, still available in the market.

WORK EXPERIENCE

CIRRUSLABS • 03/2021 – 09/2023

Business Systems Analyst/ Scrum Master, DELOITTE • 03/2021 – 09/2023

Nashville, TN (Remote, Contract)

oLed multiple projects focusing on API development, UX standards, and compliance, leveraging SAFE Agile methodology and Azure DevOps for successful delivery

oWrote User Stories and kept backlog organized on Azure DevOps

oUtilized SQL queries to search for User Stories, Bugs, Risks, Impediments on Azure DevOps and on database for data integrity

oUtilized Azure DevOps to attain PI Objectives working closely with Product Owner and RTE

oParticipated in daily stand-ups to track team progress and identify impediments

oCoordinated cross-functional teams, managed deliverables, and mitigated project risks

oConducted meetings to analyze business requirements, troubleshoot issues and implement solutions

oParticipated in meetings to defined software UX standards and flows

oGathered requirements (Technical writing) to deliver customized APIs development for SAST, DAST, linting scans, and composition analysis for project compliance and better Portal User Experience

oSupport team opening tickets in Service Now for Change Requests, Cyber Security Assessments, Firewall requests, Repositories and Cloud configuration

Agility Practice Manager, CIRRUSLABS • 10/2021 – 09/2023

Alpharetta, GA (Remote, FTE)

oOversaw the development of rising talents, business analysts, and Scrum Masters

oProvided HR support, conducting performance evaluations, and coaching career progression

oContributed to weekly Deloitte project status meetings, ensuring seamless communication and progress tracking.

Business Analyst (Assistant Vice President - AVP3), SAFRAPAY • 04/2020 – 01/2021

Aventura, FL (Remote)

Gathered the requirements for the implementation of a payment platform (Web / Android / iOS), overseeing documentation, requirement analysis, and project structure within DevOps.

Participated in meetings to analyze business requirements and produce BRDs related to Electronic Funds Transfer - ACH, International and Domestic card payments, Wire transfers (SWIFT codes), Instant Funding, Card transactions (CP/CNP), Internet Transactions, Credit and Debit card transactions, ATM, AML, Frauds, Chargeback and regulatory compliance

Detailed process flows and internal procedures for platform implementation (Technical writing)

Managed the project structure and permissions in DevOps, Product Backlog and Bug tracking

Business Analyst, VIVA • 08/2018 – 12/2019

Charlotte, NC

Worked in a few contracts as business analyst writing technical requirements

Utilized Jira to keep backlog fed and organized

Helped mapping P&C (Property & Casualty insurance flow) for IVR system

Documented migration of database

Translated Brazilian tax system into English

Technical Lead, INFOSYS, • 11/2017 – 08/2018

Charlotte, NC

Led a project on Interactive Voice Response, reducing Call Center traffic and enhancing system responsiveness.

Performed GAP analysis to improve system performance

Participated in JAD (Joint Application Design) sessions to detail functionalities

Documented API, VUI (Voice User Interface) and system flows

Senior Business Analyst, STEFANINI • 08/2015 – 07/2017

Porto Alegre, RS – Brazil

Spearheaded the development of fintech software adhering to Brazilian financial regulations.

Detailed functional requirements for Front-End and Back-End team defining UX prototypes, usability standards and communication among different APIs on Jira

Detailed business flows for debit and credit transactions, domestic and international

Documented business rules to comply with Brazilian financial/ banking regulations/ compliance

Collaborated to map accounting codes and financial provisioning according to Brazilian GAAP

Mapped transaction with SWIFT codes or Credit/Debit Card codes

Documented AML (Anti Money Laundry) and KYC (Know Your Customer) business rules through CDD (Customer Due Diligence) according to client profile / rating

Business Analyst, CAPGEMINI/ DBSERVER • 10/2012 – 07/2015

Porto Alegre, RS – Brazil

Played a key role in various projects across healthcare and ERP systems, contributing to interface development, data migration, and financial reporting.

Developed interface prototypes based on application functionalities

Documented data migration for Oracle Forms/ Sybase through ETL process evaluating triggers/ procedures to match updated business requirements identifying gaps and improvements

Helped detailing financial reports through SQL queries and view

Thoroughly analyzed and tested Dell global financing ERP system.

Test Specialist, IBM • 01/2012 – 10/2012

Porto Alegre, RS – Brazil

Conducted comprehensive evaluations on system usability and performance, ensuring seamless functionality and optimal user experience.

Analyzed business requirements for a Credit Union writing test plans for insurance, IVR, ATM and checking/ savings account activities

Specified and created documentation according to CMMI model to keep track of test execution, bugs/ issues found, updating backlog and applying corrections to meet requirements.

Software Specialist, HEWLETT PACKARD • 12/2008 – 11/2011

Porto Alegre, RS – Brazil

Executed API tests on webserver troubleshooting errors through log analysis.

Created test plans for server virtualization (wwn and mac)

Evaluated system usability, performance and CHO (Continuous Hour of Operation)

Configured virtual environments (DHCP, DNS, Domains e VMware)

Executed API tests verifying webserver communication and analyzing logs if error occurred

EDUCATION

Certified SAFe 6 Product Owner/Product Manager, Scale Agile Inc - Obtained Apr 2024

Certified SAFe 6 Scrum Master, Scale Agile Inc - Obtained Apr 2024

AZ-900 Azure Fundamentals, Microsoft - Obtained Jan 2022

Certified SAFe 5 Practitioner, Scaled Agile Inc - Obtained Jan 2021

Scrum Product Owner Accredited Certification, Intl Scrum Institute Obtained - 2015

Associates in Science (3 yrs) - Computer Systems Analysis, Faculty SENAC, Brazil - Concluded Dec 2012

CTFL, International Software Testing Qualifications Board (ISTQB) - Obtained 2011

Bachelor of Tourism Management and Administration, PUCRS University, Brazil (1993)

QUALIFICATIONS

Microsoft Office – Excel formulas, PPT presentations, Word documentation, OneNote file system

Backlog management and daily project status identifying dependencies, cost limits, impediments and risks

SCRUM ceremonies, User Stories, Acceptance Criteria, Definition of Done and Use Cases

Business Requirements, Functional and Non-Functional Requirement Documentation

Business Flows (processes, tasks, gateways, events) / Sequence Diagram

Data mapping / ER modelling/ DDL, DML / MySQL, Postgres and Oracle databases

QA, Test Planning (Code scans, SAST/DAST, Linting, Load tests)

REFERENCES

https://www.linkedin.com/in/carlabetancourt/details/recommendations/

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