Service Technician Customer

Dwain Swaby

Boynton Beach, FL ***** 772-***-****

Email

************@*****.***

Education

DIPLOMA JUNE 2007 DILLARD HIGH SCHOOL FT. LAUDERDALE, FL

Related coursework: All Subjects

Skills & Abilities

· An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues with co-workers.

·Strategic team building skills by listening attentively, solving problems using tact and diplomacy to find common ground and achieve win-win outcomes.

·Team player, fast learner and very multitasked.

Experience

SERVICE TECHNICIAN HOTWIRE COMMUNICATIONS FEBRUARY 2015- PRESENT

·Perform a variety of operational activities as assigned by the Senior Tech to install quality practices including:

·Upgrades, disconnects, Cat5 or Cat6 communications.

·Troubleshooting all existing services to include:

·IP and RF based video, Voice and Internet DISH and DIRECTV.

·Ensure customer satisfaction and compliance with company Policies & Procedures and established Best Practices.

AUTOMOTIVE SERVICE TECHNICIAN ONE STOP AUTO CARE APRIL 2013- OCTOBER 2017

·Diagnose vehicle issues and repair and/or replace worn out or malfunctioning parts.

·Perform general vehicle maintenance such as: Oil changes, tire rotations, and brake checks.

·Use diagnostic tools to assess performance of vehicles.

·Take responsibility for following checklists to ensure all necessary steps and fluids have been checked, topped off completely.

·Cleaning the car was facility, including taking out trash or removing debris, cleaning the vacuums.

CARWASHER CLASSIC CAR WASH CORAL SPRINGS, FL MAY 2012-AUGUST 2016

·Washing the interior and exterior of cars by hand, using proper equipment and cleaning agents.

·Pre-washing and rinsing soiled vehicles.

·Performing maintenance on car washing equipment as needed.

·Work well in a team environment, create energy and excitement around shared goals of achievement.

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