Supply Chain Customer Service

FRANCISCO RIVERA

Glendale, AZ *****

1-602-***-**** - franciscorivera9210@ gmail.com

PROFESSIONAL SUMMARY

SKILLS

‘Adept at operations management and team leadership, I significantly enhanced

performance outcomes at American Cleaning Systems by empowering staff and

optimizing supply chain operations. With a knack for problem-solving and customer

service, I successfully managed projects at Ke Force, ensuring timely, high-quality

completions. My approach consistently fosters employee satisfaction and profitability.

‘Work History

‘Problem-Solving ‘© Operations Management

© Team Leadership «Customer Service

T12023 to Current

09/2022 to 11/2023

10/2021 to 09/2022

09/2017 to 102021

(04/2016 to 08/2017

02/2015 to 04/2016

Epucation

‘Operation Manager

American Cleaning Systems ~ Phoenix, AZ

‘* Supervised operations staff and kept employees compliant with company polici

and procedures,

Empowered employees to take ownership of their responsibilities, leading to

increased accountability and improved performance outcomes.

Conducted regular performance reviews, identifying areas for improvement and

developing action plans to address them.

Managed inventory and supply chain operations to achieve timely and accurate

delivery of goods and services.

General Manager

MGM Services ~ Glendale, AZ

In this company I was in charge of making all the employees’ schedules, 1 was in charge

of verifying work hours, I was in charge of making payroll, I was in charge of making

all the necessary payments, towards Dispatch Coma I was in charge of looking for more

companies to Provide the service, I was in charge of doing all the billing.

* Lwas also in charge of a group of a CCE project at the TSMC company.

General Manager

bor Company ~ Phoenix, AZ

Managed budget implementations, employee reviews, training, schedules, and

contract negotiations.

Managed a diverse team of professionals, fostering a positive work environment

and high employee satisfaction.

Developed and implemented strategies to increase sales and profitability.

‘© Cultivated strong relationships with clients, vendors, and partners to ensure long-

term success and loyalty.

Project Manager

Ke Force ~ Phoenix, AZ

‘* Successfully managed multiple projects simultaneously by prioritizing tasks

according to urgency, resource availability, and alignment with organizational

goals.

‘+ Planned, designed, and scheduled phases for large projects.

‘* Met project deadlines without sacrificing build quality or workplace safety.

Established effective communication among team members for enhanced

collaboration and successful project completion.

Laborer Technician

Broker Landscaping ~ Phoenix, AZ

In this company I was in charge of checking that everything was well rectified that all

the electrical and plumbing were correct. I also made connections to the panel box

where all the breakers are,

Laborer

Blue Star ~ Phoenix, AZ

vorked doing plumbing from soldering copper to pulling all the irrigation water

ines there I also worked doing electricity from putting in the pipe the wiring

connecting the plugs lights gfci plugs

‘+ Twas also an assistant for other construction things

Oer2013

Bachelor Of International Business Economics: Aduanas

Unidep - Sonora Mx

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