Customer Service Team Members
Resume:
Joshua Martinez
Tucson, AZ *****
******.*************@*****.***
Results-oriented McDonald’s Crew Trainer with a proven track record of leadership and training in a fast-paced environment, now seeking to leverage transferable skills into a career in a new industry. Possessing strong communication and organizational abilities honed through guiding and mentoring team members. Experienced in maintaining strict quality and safety standards, with a keen eye for detail. Eager to apply adaptability, problem-solving, and teamwork skills to contribute effectively to construction projects, while committed to further professional growth and development in the industry Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Solar Marketing
Skye-Tucson, AZ
May 2024 to Present
• Conducted door-to-door sales to educate homeowners about the benefits of solar energy solutions.
• Identified and engaged potential customers through direct interaction and personalized pitches.
• Provided detailed product information, addressing customer questions and concerns to build trust and rapport.
• Generated leads and followed up with prospective clients to schedule consultations and secure sales.
• Maintained a thorough understanding of solar energy products, services, and industry trends.
• Consistently met and exceeded monthly sales targets and performance metrics. Crew Trainer
McDonald's-Tucson, AZ
January 2020 to March 2024
Trained new employees on company policies, procedures, and food preparation techniques.
• Provided ongoing coaching and mentorship to team members to enhance their performance and customer service skills.
• Assisted in the development of training materials and resources.
• Conducted regular evaluations to assess employees’ progress and identify areas for improvement.
• Collaborated with management to ensure a consistent and high-quality customer experience.
• Demonstrated strong leadership and communication skills in a fast-paced environment. Laborer
Team Fishel-Tucson, AZ
March 2023 to December 2023
Education
High school diploma in Education
Rincon High School - Tucson, AZ
September 2019 to May 2023
Skills
• Leadership
• Load & unload
• Cash register
• Customer service
• Cash handling
• Mentoring
• Retail sales
• Construction
• Cooking
• Shipping & receiving
• Hand tools
• Communication skills
• Writing skills
• Basic math
• English
• Heavy lifting
• Food Safety
• Plumbing
• Kitchen Experience
• Marketing
• Door-to-Door Experience
• Time Management
• Sales
• Customer support
• Knife skills
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