Operations Coordinator Quality Control
Resume:
Thomas L'Esperance
Pontiac, Michigan *****
********@*****.***
Professional Summary
Experienced operations coordinator with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success.
Skills
Materials transportation
Packing and scanning
Shipping and receiving
Quality control
Package labeling
Vendor relationship management
Route Management
Flexible and Adaptable
Work History
August 2021 - July 2024
Fed Ex Ground - Lake Orion, MI
Operations Coordinator
Collaborated with area managers to evaluate needs and optimize operational plans.
Worked with Independent Service Providers (ISP). Maximize delivery potential.
Customer Service, directions to, address corrections, complaints.
Accident Reports
Quarterly Vehicle Inspections
Route planning for weekend linehaul operations
August 2015 - August 2021
Fed Ex Ground - Lake Orion, MI
Operations Administrator
Managed inventory levels effectively, reducing waste and optimizing resource utilization throughout the organization.
Streamlined operations by implementing efficient processes and procedures for administrative tasks.
Supported the implementation of new company initiatives, ensuring smooth transitions and minimal disruptions to daily operations.
Supported Package and Delivery management team by handling all administrative tasks.
August 2004 - August 2015
Fed Ex Ground - Lake Orion, MI
Quality Assurance
Ensured compliance with industry standards and regulatory guidelines for quality management systems.
Improved product quality by implementing rigorous testing processes and protocols.
Championed process improvements that led to significant reductions in waste and rework costs associated with non-conforming materials or products.
Developed comprehensive reports on quality metrics, enabling management to make informed decisions on production strategies.
February 2002 - August 2004
Fed Ex Ground - Lake Orion, MI
Package Handler
Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Improved package handling efficiency by implementing proper sorting and organizing techniques.
Followed safety regulations to maintain safe work environment.
Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Assembled, sealed, and loaded packages into correct trucks.
Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
May 2000 - December 2001
Devonshire Manufacturing - Redford, MI
Shipping and Receiving Clerk
Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
Education
June 2009
Baker College Auburn Hills, MI
Bachelor Business Administration
Accomplishments
Served in United States Air Force. Vehicle Operations. Driving various types of trucks, forklifts,
Managed pizzeria, ordering, staffing, quality control
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