Patient Care Human Resources

Miami, FL ***** 786-***-**** ********@*****.***

.

JUAN H CASTRO

PROFESSIONAL SUMMARY

Proven leader in healthcare administration, adept at enhancing operational efficiency and patient care quality at CH MEDICAL GROUP CORP. Skilled in HIPAA compliance and effective communication, I spearheaded initiatives that optimized billing processes and improved staff productivity. My strategic planning and interpersonal skills led to a significant increase in revenue and patient satisfaction. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

SKILLS

Strong Work Ethic

HIPAA Regulations Understanding

Effective Multitasking

Conflict Resolution

Healthcare Compliance Knowledge

Medical terminology knowledge

Patient Scheduling Management

Patient Demographics

Medical Practice Operations

Insurance Eligibility and Verification

Attention to Detail

Staff Scheduling

Patient check-in

Computer Software Proficiency

Attention to Detail Focus

Medical coding familiarity

Medical Records Administration

Insurance Verification Proficiency

Human Resources

Medical Procedures Scheduling

EMR Software

Effective Communication Techniques

Decision-Making Competence

Patient Registration

Reception Management

Critical Thinking

Organizational Skills Development

Patient Needs Assessment

Inventory Control Management

Team Supervision

Administrative Support

Time management mastery

Team Leadership and Motivation

Staff Recruitment and Training

Inventory Maintenance

Office Budget Management

Financial Analysis

Financial Administration

Performance Evaluation Experience

Change Management

Physician Group Management

Persuasive Communication

Budget Control

Vendor negotiation

Practice Marketing

Continuous Process Improvement

Coding Team Coordination

Planning and Prioritization

Relationship Building

Work Planning and Prioritization

Microsoft Office

Scheduling and calendar management

Active Listening

Electronic Filing Systems

Administrative background

Policy Management

Document Review

Customer Satisfaction Evaluation

Administrative Management

Operational Improvements

Business Correspondence

Vendor Relationship Management

Event Coordination

Negotiation

Strategic Planning

Operational Reporting

Sensitive Document Disposal

WORK HISTORY

MEDICAL OFFICE MANAGER 01/2022 to Current

CH MEDICAL GROUP CORP, Miami, FL

Assessed processes and procedures, complying with OSHA, and HIPAA regulations.

Managed daily administrative tasks to ensure smooth operations within the medical office environment.

Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.

Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.

Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.

Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.

Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.

Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.

Consulted with healthcare professionals on business decisions.

Managed 20 employees with various personalities and from different cultures for large 4-physician practice.

Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.

Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.

ADMINISTRATIVE OFFICE MANAGER 04/2012 to 07/2021

LA COLONIA DIAGNOSTIC CENTERS, Miami, FL

Created a welcoming office environment by maintaining clean, organized spaces for staff use.

Updated reports, managed accounts, and generated reports for company database.

Managed payroll and benefits administration to ensure accuracy and compliance with company policies.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.

Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.

Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.

Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.

Reduced costs by negotiating vendor contracts for office supplies and services.

Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.

Streamlined office processes by implementing efficient organizational systems and procedures.

Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.

Assisted marketing department in planning client functions.

Collaborated to develop standard operating procedures manual for server room access, security access, monitoring systems and telephone system maintenance.

Implemented new software systems, increasing efficiency in daily operations and record-keeping tasks.

Managed installation of new servers and installation of new Cisco phone system.

Collaborated with IT department in troubleshooting technical issues, improving overall system functionality.

Created document management system to reduce paper usage and improve accuracy of tracking.

Conducted performance evaluations, providing constructive feedback to employees for continuous improvement efforts.

Developed and implemented policies and procedures and scaled for growth.

Created digital filing system to reduce paper usage and toner consumption.

Assisted COO with planning and execution of office renovation.

Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Coordinated office events, seminars and meetings for staff and clients.

Cultivated strong relationships with vendors and partners supporting administrative operations.

EDUCATION

UNIVERSIDAD DEL TURABO ANA G. MENDEZ, Miami, FL

Bachelor of Science, NURSE, 06/2018

HOSPITAL ARNALDO MILIAN CASTRO VILLA CLARA, Cuba

M.D., 1st And 2nd Degree Specilist of Radiology, 12/2003

1

Hospital 26 De Diciembre Remedios, Cuba

M.D., Family Medicine Specialist, 08/1993

ISCM VILLA CLARA SERAFIN RUIZ DE ZARATE, CUBA

M.D., FAMILY MEDICINE, 08/1988

LANGUAGES

Spanish

Native or Bilingual

English

Elementary

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