Project coordinator, Middleware Engineer

Brenda McHenry

Summary:

* ***** ********** ********* ********** support in an oracle POS environment.

10+ years in roles with working IT support desk in a retail environment including providing level II and III support, creating documentation and training.

Skilled in IT project support and coordination with developed knowledge in project management, vendor relations, and business analysis in an Agile environment.

Able to offer unique vison by combining business acumen, detail orientation, and technical skills to develop solutions that meet end user needs and maintain efficient processes.

Expert collaborator on diverse teams to complete large-scale projects, maintaining multiple projects concurrently, and working directly with internal and external partners.

Excellent communication skills with the ability to communicate between various levels within an organization.

Technical Skills:

QuickBase, Excel, Word, Access, Service Now, Microsoft Project, Google Docs, Confluence, OrderBroker, Customer Service, WebLogic, Oracle P0S

Professional Overview

Middleware Engineer

Sally Beauty LLC Oct 2021– Jul 2024

Provided Level 3 support for Oracle based Point of Sale

Supported WebLogic servers, including updates, passwords and troubleshooting.

Monitored Globalscape servers.

Created and maintained Globalscape jobs.

Prepared schedules for Point-of-Sale upgrades

Loaded and Validated Point of Sale registers.

Subject matter expert for Retail Polling

Retail Poller/Sales Reconciliation Analyst

Sally Beauty LLC Aug 2020– Sept 2021

Processed over 3 billion dollars in sales annually for 4000 US, Puerto Rico and Canadian stores.

Restructured the polling process from 8-10 hrs. to 4-6 hrs. daily.

Worked closely with the accounting to validate sales

Worked with the Help Desk to solve problems.

Documented the polling process and training.

Owner/ Project Coordinator

Celtic Clutter Jun 2018 -Current

Lead the research, development, and manufacture of replica historic jewelry.

Located sales opportunities

Assisted in the development of Business Plan

Created the advertising.

Teaching classes in historic jewelry and techniques.

Caregiver Jun 2018 – Sep 2019

Assisted with full time care of a relative while actively seeking employment.

Project Coordinator (Contract)

Pei wei Asian Diner, LLC Feb 2018 – May 2018

Worked with management to create and maintain communications with locations via email and phone.

Monitored Aloha issues creating trouble tickets.

Managed the shipping and receipt of equipment from multiple vendors using Smartsheets and Excel spreadsheets.

Communicated to the team concerning shipping, receiving and issues.

Assisted in bringing the project to an early close.

Project Coordinator (Contract)

Army Air Force Exchange May 2017 – Dec 2017

Created and updated SharePoint documentation and reports, project communications and end user documentation.

Assisted with the implementation of POS in retail and food service locations.

Worked closely with the PMO, internal and external teams while concurrently supporting two large scale IT projects.

Assisted with risk assessment and project scope.

Used Excel to create and maintain spreadsheets, MS Project for monitoring project details.

Project Coordinator (Contractor)

Samsung Electronics America Aug 2016 – Nov 2016

Schedule third-party vendors to perform repair and maintenance functions in accordance with the SLA.

Ordered and scheduled the shipment and delivery of fixtures and parts and scheduled technician arrival.

Met with vendors to plan scope and delivery, scheduling, pricing, and resolution of issues.

Reviewed invoicing.

Provided weekly status reports for the director, internal and external partners.

Elderly Care Jun 2015 – Aug 2016

Seeking employment

Took care of an elderly parent during a prolonged illness.

Project Assistant/Coordinator (IT)

JC Penney May 2008 – Jun 2015

Experience using Waterfall and Agile methodologies and working with diverse teams.

Designed reports, charts, and summaries for dispersal to in-house and external recipients using Excel, SharePoint and QuickBase.

Managed the deployment of Point-of-Sale equipment for 900+ retail locations.

Coordinated replacement of networking equipment for one thousand locations

Created change management documentation, attended CAB meeting, and completed change procedures. Planned the backout procedures and wrote the documentation for said procedures.

Monitored and escalated requests from clients.

Leveraged the use of resources including personnel, equipment, time, and vendors to ensure completion.

Composed, maintained, and dispersed technical documentation for installers, help desk and clients.

Subject Matter Expert for the installation until turn over to Help Desk.

Collaborated directly with vendors and end users to resolve issues.

Education:

BA, Communications (Minor Political Science)

Purdue University

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