Pharmacy Technician Customer Service
Resume:
D’Anne Hardin
FORT WORTH, TX, *****
*************@*****.***
Experience
JUNE 2023 - JANUARY 2024
Sterling Apartment Personnel, Fort Worth, TX - Leasing Office Consultant
● Managed work orders, took payments, created parking stickers, and answered questions about tax credit properties to 156+ tenants
● Provided exceptional customer service to prospective tenants, conducting property tours, explaining lease terms, and addressing inquiries
● Streamlined leasing processes and enhanced efficiency by implementing digital leasing tools JUNE 2023
Heritage HOA, Keller, TX - Temporary Administrative Assistant
● Managed day-to-day administrative tasks for Heritage HOA, including correspondence, scheduling, and document preparation, ensuring smooth operations and timely communication within the organization
FEBRUARY 2007 - MAY 2023
Walgreens, Fort Worth, TX - Registered Pharmacy Technician
● Provided exemplary customer service as a Walgreens pharmacy technician, assisting customers with prescription inquiries, insurance matters, and medication consultations
● Accurately processed and filled prescriptions under the supervision of licensed pharmacists, adhering to stringent safety protocols and regulatory requirements, ensuring error-free dispensing and patient safety
● Played a key role in inventory management by monitoring medication stock levels, conducting regular audits, and ordering supplies as needed, minimizing stockouts and ensuring seamless pharmacy operations
AUGUST 2019 - OCTOBER 2022
SPH Solutions, Fort Worth, TX - Call Center Representative
● Handled high-volume inbound calls in a fast-paced call center environment, consistently meeting and exceeding performance metrics such as average handling time and customer satisfaction scores.
● Demonstrated strong problem-solving skills by resolving customer inquiries, complaints, and escalations in a courteous and efficient manner.
Education and Certifications
AUGUST 1982 - DECEMBER 1985
University of Alabama, Tuscaloosa
AUGUST 2022 - AUGUST 2024
Registered Pharmacy Technician
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