Data Entry Customer Service

Landria M. Stepter ***** Kinneil Rd

New Orleans, La. 70127

0BJECTIVE: To acquire a position in a result-oriented company that seeks an ambition career conscious person, where acquired skills, experience and education will be utilized toward continue growth and advancement.

SUMMARY OF QUALIFICATIONS:

I am an initiative-taking and well-rounded professional with a reputation for effectiveness

More than 20 years of computer experience/customer service

Responsible, Dedicated and Collaborative

Excellent human relation and oral communication skills

Experience in facilitating operational procedures

(Research, problem solving and decision making)

PROFESSIONAL EXPERIENCE:

Wal Mart

Jul. 2000 – Oct. 2022

(Router/Backhaul clerk/Computer operator/Data entry, Accounting and payroll clerk/Department and Area Manager)

Directed and supervised workload for up to twelve associates

Received and reviewed daily reports, identified, and resolved administrative errors. (Intake and indexing documents into computer processor)

Processed and maintained payroll for up to twelve associates and eighty-five drivers. (With a minimum of six errors per quarter)

Responded and resolved stores/drivers’ complaints and served as advisor to both. (Increase positive communication to reduce customer’s complaints)

Dispatched eighty-five drivers to stores, vendors and outside storage facilities. (Reduces empty miles and improved utilization of driver’s time)

Created reports used in daily operational needs. (Report clerk, morning reports and stops/loads report)

Cross trained associates in routing, trailer planning and daily reports. (Ensuring consistent operating procedures)

Forwarded weekly messages to drivers keeping them informed of upcoming events: (Yearly training, new drivers hired and new equipment)

Mentor new associates on Wal Mart culture

Service to the customer

Strive for excellence

Respect for the individual

OPERATION SUCCESS

Transportation office of the year

Safety (accident free)

Level Of Service (on time delivery to the stores and vendors)

Increase Backhaul revenue by $10,000 from previous year

Reduction in Cost (overtime, Case Per Trailers, Miles Per Driver, use of Dedicated Driver %,)

Editor of Transportation Newsletter (3 years)

SPECIAL SKILLS:

Type 50 wpm

10-key by touch

Data entry strokes 14,500

Yearly manager training (compliance, regulator changes and ethics)

Launching of new program (Workday)

Launching of Transportation Coordinator program

Operate Laser printer (Panasonic 4420 and xerox 4045}

Operator IBM PC XT COMPSTAR 386SX/Gate 2000/IBM model 30286

Terminal systems and File Management to ensure confidentiality

COMPUTER SKILLS:

Word Perfect 5.1, Desktop Publisher, DBase IV, Lotus 123, Harvard Graphics, MS Word, Excel, Computer Operation. Power Point and Computerized Accounting (Peach Tree)

Pierce Leahy Corp.

Oct 97 – Jul 2000 Data Entry Clerk

Received job orders by telephone and fax, entered requested data into computer, facilitated selection and referral of processes

Directed and supervised workload of temporary employees

Entered data from medical records, legal documents,

insurance policies and ensures confidentiality

Received and reviewed daily reports, identified, and resolved administrative errors

Preformed offsite visit to recommend, classify and ensure confidential of stored documents

Processed and maintained payroll (timesheets/cards) for up to ten full time and six temporary employees

Responded and resolved clients’ complaints and served as advisor for storage options

Records Management & Protection

Sep 95 – Oct 97 Data Entry Clerk

Acquired over eight hundred job orders per month by telephone and fax, inputting delivery/pickup status for deliver personnel

Entered data from medical records, legal documents, insurance policies while ensuring confidentiality

Processed and maintained payroll (timesheets/cards) for up to eight full time and four temporary employees

Reviewed and verified payment charges for monthly billing for over one hundred clients

Responded and resolved clients’ complaints and served as advisor on storage options

Pendleton Memorial Methodist Hospital

Oct 93 – Jan 94 Data Entry Clerk (part time)

Entered data of patient treatments, procedures, and physician orders and endured confidentiality

Retrieved reports, post-operative logs, and implant information from Operating Room Schedule Office System (ORSOS) software

Maintained and monitored inventory files for Material Management department

Calculated and entered yearly budget figures using Lotus 123 software

Video Services, Inc. (VSI)

Jul 92 – Nov 94 Data Entry Clerk (Auditor)

Responsible for auditing collections exceeding $12,00 from ten locations daily

Posted collected revenue using specialized software for organization

Analyzed and computed daily figures to equalize shortages

Maintained customer information files and calculated participating clients

Retained records of promotion information from ten locations which included: filing, input and distribution as needed

Maintained revenue packages and other vital information is VSI off-site warehouse

EDUCATION:

New Orleans Regional Technical Institute 1990 to1992

New Orleans, La

Fortier Sr. High 1976 to 1980

New Orleans, La

References: Available upon request

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