Service Representative Customer
Resume:
Miranda Hannie
Fort Worth Tx *****
***************@*****.***
EMPLOYMENT HISTORY
Customer Support - Daimler Truck Financial
Handled inbound calls for accounts up to 34 days past due
Verified/ updated accounts using AS400/Rumba.
Collected payments for past due accounts.
Process ACH payments/ credit card payments
Faxed/emailed and mailed document per request.
Assist clients with account inquiries, transactions, and problem resolution.
Process extensions/ deferments.
Setup payment arrangements
Assisted with online navigation/online chat.
Level 3 Customer Service Representative- US Health Group
05/2019- 02/2022
Received/faxed claim forms and or documents.
Explain current coverage features / upgrade options.
Contact third party about bills member received.
Submit payment requests/ cancellation requests.
Review insurance claims.
Provided chat support.
Health Concierge-Aetna-Arlington, Tx
10/2017- 05/2019
Schedule appointments and verify provider documents.
Contact third party to obtain/request information.
Fax/Email/Mail requested documentation.
Inform of available benefits/coverage
Break down/ Review claims.
Assist customer with navigating through online.
Collection Rep l -Regional Acceptance, Arlington, Tx
09/2016-09/2017
Processing ACH /Debit Card payments/ credit card payments
Managed 150-200 accounts monthly.
Fax/Email/Mail Documents
Provide customers with account information.
Process Extensions/ deferments.
Verify account using multiple systems.
Customer Service Representative ll
10/2013- 9/2016- GM Financial, Arlington, Tx
Unlocked/ reset customer online accounts.
Processed ACH/Debit card/ credit card payments via phone
Navigated customers online.
Used multiple systems to verify account.
Provide detailed account information.
Conferenced calls with dealership/took escalated calls.
Updated addresses/mailed and email documents.
Customer Service Representative
10/2011 -07/2013 Xerox, Arlington, Tx
Assisted Customers with Obtaining account information.
Navigated and enrolled customers in online banking
Conferenced calls
Setup accounts, monitor changes, withdraw/deposit funds.
Processed claims
Used multiple systems to verify and correct documents.
EDUCATION
University of Phoenix, Arlington, Tx
Degree- Human Resources- In progress
High School- GED – State of Texas
REFERENCES
Personal and Community References available upon request
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