Sales Representative Call Center

Samira Sheikh

******.******@*****.*** 945-***-**** Plano, TX

Summary

Seeking CSR role with 11 years' experience in customer-facing and coordination positions. Skilled in sales strategy, client relations, and operational support; adept in achieving targets and improving customer satisfaction. Proven track record in HR management, policy development, and event organization. Work Experience

Al Nafi

Freelance translator and transcriber Pakistan Aug 2021 - Sep 2023

• Provided high-quality translation and transcription services for Al Nafi, expertly converting audio, video, and text content across multiple languages while ensuring accuracy and maintaining cultural sensitivity. Trugreen

Call Center Sales Representative Dallas, USA Jan 2019 - Jun 2019

• Successfully navigated both inbound and outbound calls to articulate product benefits, aligning with company sales strategies.

• Consistently met established sales targets across various campaigns, demonstrating effective communication and persuasion skills.

FreeSky FZE

Manager HR & Global Coordination UAE Jun 2015 - Nov 2017

• Oversaw global client communications and maintained comprehensive databases for examinations and certifications, ensuring accurate record-keeping and data integrity.

• Delivered counseling and consultancy services, enhancing customer satisfaction and engagement with the company's offerings.

• Coordinated the organization of seminars, exhibitions, and corporate events, while managing social media platforms and developing web content to support the company's marketing initiatives. National Technology Group

HR Assistant Manager Saudi Arabia Oct 2014 - Jun 2015

• Managed the revision and maintenance of job descriptions, ensuring accuracy and alignment with organizational requirements and goals.

• Coordinated internal recruitment processes and updated the Enterprise Resource Planning (ERP) system, improving data integrity for over 4,000 personnel records.

• Contributed to team efforts in organizing significant corporate events, including the company's inaugural Initial Public Offering (IPO) in Pakistan, and compiled a comprehensive Policy and Procedures manual for employee reference.

Aviation Technology Consultants

Assistant Manager HR and Coordination Lahore, Pakistan Sep 2013 - May 2014

• Managed the HR framework by revising and updating organizational policies and job descriptions, ensuring alignment with the company's strategic objectives and compliance standards.

• Improved recruitment and retention processes by implementing a comprehensive interviewing program, effectively counseling managers on candidate selection, and conducting insightful exit interviews to inform policy adjustments. Government of Dubai, Dubai Civil Aviation Authority Operations Coordinator Dubai, UAE 2000 - 2004

• Coordinated operational support and managed comprehensive record-keeping, ensuring accurate documentation across departments.

• Facilitated communication between managers and internal teams, serving as a point of contact for staff-related issues and coordinating responses to improve workplace functions.

• Conducted research on airport operations to identify areas for improvement, contributing to enhanced work procedures and customer satisfaction in alignment with organizational excellence objectives. Education

The International University of Missouri

Bachelor of Business Administration, Human Resources Development/ Human Resources Management Dubai, UAE Jun 2000

Certifications

Emotional Intelligence 2006

Learning to Learn 2001

Meetings 2003

Business and Work Ethics 2004

Planning and Budgeting 2002

Let Us Run This Meeting 2003

ISO 9001:2000 Internal Audit Facilitator Training Program 2006 Internal Auditing 2007

Basic Aviation 2001

Aeronautical Language 2005

Planning and Budgeting 2006

Call Center Sales Representative Trugreen, USA 2019 Skills

Administrative Tasks, Human Resources, Coordination, Sales, Database Management, Social Media Management, Event Organization, Recruitment, Training, Policy and Procedures, ERP Systems, Interviewing, Quality Management, Operations Support, Record Keeping, Customer Satisfaction

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