Customer Service Shift Manager

SUMMARY

Enthusiastic and hard-working shift manager almost 13 years of experience with winning attitude and desire to deliver an exceptional customer service. Dedicated and passionate about providing excellent customer service and exceeding organizational goals. Now looking for a new and challenging managerial position.One which will make best use of my existing skills and experience.

EXPERIENCE

SHIFT MANAGER 8/12-9/17

Wendy’s restaurant 718 Bridgeport ave Milford, CT06064 203-***-****)

*Manage a team of 16-20 crew members to serve customers efficiently and maintain customers satisfaction.

*Develop a work environment that encourages compliance with company,state and federal safety and employment guidelines.

*Efficiently resolved problems or concerns to a positive outcome.

*Train staff to deliver outstanding customer service.

*Taking full responsibility for the business performance when store general manager is absence.

*Responsible for counting cash draws and ensuring accuracy of money count and completing monetary deposits.

KEY SKILLS

*Staff supervision and motivation. *Training and coaching staff.

*Inventory and cost control. *Customer service.

*Ability to implement high standards among staff. *Cash handling skills.

*Responsible attitude,remaining calm under pressure. *Strong communicator. EDUCATION

*Bassick High School 1181 Fairfield ave Bridgeport,CT 06605. ADDITIONAL SKILLS

*Bilingual- English and Spanish. *Experience with Microsoft office-Word & Excel. JENNIFER SANTOS

****************@*****.*** 203-***-**** )

212 Maplewood ave 2nd Bridgeport,CT 06605.

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