Customer Service Relations

Isabella Beneventi

Server/Retail

309-***-**** *****************@******.*** Peoria, IL 61614

PROFESSIONAL SUMMARY

Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace. SKILLS

Guest inquiries Bank Deposits Basic Mathematics Adaptability EXPERIENCE

CASHIER, Peoria, IL

Ross, November 2023-May 2024

• Operated cash register and accurately processed payments, returns, and exchanges.

• Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.

• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.

• Built and maintained positive working relationships with co-workers.

• Demonstrated excellent customer service skills while interacting with customers in a friendly manner.

• Provided excellent customer service by greeting customers and offering assistance.

• Helped restock shelves when necessary to maintain an organized display area.

• Accurately processed customer payments using cash, credit cards, and checks.

• Managed large amounts of cash accurately during busy hours in a fast-paced environment. BUSSER, Peoria, IL

Peoria Country Club, February 2023-November 2023

• Removed plates and glasses from tables after meals.

• Assisted in setting up and clearing tables quickly and efficiently.

• Helped to set up large parties and special events.

• Maintained a clean and organized work area to ensure safety and sanitation standards were met.

• Interacted professionally with hosts and waitstaff to deliver effective service.

• Swept and mopped dining areas after closing.

• Responded to guests' requests in a timely manner with accuracy and courtesy. CASHIER, Peoria, IL

Kohls, March 2022-January 2023

• Operated cash register and accurately processed payments, returns, and exchanges.

• Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.

• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.

• Built and maintained positive working relationships with co-workers.

• Provided excellent customer service by greeting customers and offering assistance.

• Helped restock shelves when necessary to maintain an organized display area.

• Developed strong customer service skills by providing efficient and accurate service.

• Accurately processed customer payments using cash, credit cards, and checks.

• Managed large amounts of cash accurately during busy hours in a fast-paced environment.

• Provided efficient and courteous service to customers.

• Handled customer complaints and inquiries in a courteous and efficient manner.

• Delivered exceptional customer service at all points of contact.

• Enforced store safety and cleanliness standards, reducing hazards. EDUCATION

HIGH SCHOOL DIPLOMA, Peoria, Illinois

Richwoods High School, June 2024

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