Customer Service Professional

Dominic Dorol

** ********* ****. **** *, Etobicoke, ON, Canada M9R 1T5, ● 437-***-**** ● *********@*****.*** I am a multi-skilled professional with 20 years of experience in the hospitality industry working in management, sales and marketing, and accounts. Having recently moved to Canada with my family, I look forward to continue working as I possess all relevant documentation supporting my right to work in Canada. I strongly believe that my skills and experience will be an asset to any organization. SKILLS

• General Management

o Hotel and Resort Operations

o Human Relations and Staff Management

o Client Relations and Accounts

o Financial Management and Budgeting

o Projects and Events (e.g. conferences,

expositions, private events, etc.)

• Sales, Marketing and Brand Development

• Training and Development

• Customer Service Experience

• Proficiency in Computer Systems

(OPERA, FIESTA, FIDELIO, MARSHA)

• Experience with International Hospitality

Systems (North America, Europe and Asia)

• Fluent in English

EXPERIENCE

• Works with minimal supervision to contribute to the company’s operation efficiencies

• Willing to learn new things and master necessary procedures while sharing best practices form previous experiences

• Open to receive training to gain both soft skills and labor to handle equipment

• Knowledgeable in managing and moving stocks smoothly, quickly and accurately

• Has worked on overnight shifts to ensure operations, reports, replenishment of materials are completed

• Works in a fast-paced, 24/7, organized and positive back of the house environment

• Able to receive instructions, plan and carry through with logistical efficiency

• Works full-time, 40 hours per week, and is open to opportunities for overtime

• Keen attention to detail and good self-management skills WORK HISTORY

Order Selector – Canada Feb 2024 – present

TK Fresh Produce Inc.

• Overall wholesale food logistics and operations at the Ontario Food Terminal. Maintaining floor, freezer and loading dock organization. Order taking, handling, storage and distribution General Manager – Philippines Jun 2021 – Dec 2023

Y2 Residence Hotel

• Leading overall hotel operations and implementing key changes in response to government COVID measures and ensuring year-on-year profitability while maintaining positive projections for growth.

Corporate Director of Sales and Marketing – Philippines Mar 2020 – Sept 2020 Waterfront Hotels and Casinos

• Developed and monitored tailored pandemic management plans for three major locations

(Cebu, Davao, and Mactan), incorporating market analyses for targeted marketing, business cost analyses for increased efficiencies, and rates review analyses for sustainable profitability margins.

Area Director of Sales and Marketing – Philippines Aug 2019 – Feb 2020 Crowne Plaza and Holiday Inn Manila

• Led the development and implementation of Intercontinental Hotel Group’s (IHG) Sales and Marketing strategy, as IHG Asia Pacific’s Head of Sales, setting Annual Revenue Targets and aligning strategies with rates and budgets and ensuring efficient implementation. General Manager – Philippines Aug 2013 – Jul 2019

The Linden Suites

• Coordinated a major property renovation, followed by a post-renovation brand review and implementation, including a formal re-launch event with key stakeholders. Director of Sales and Marketing – Philippines Jul 2012 – Jul 2013 J Park Resort

• Managed the sales and marketing for a 597-room resort, including the formation and operation of the Manila Sales Office to target clients within Metro Manila. Director of Sales and Marketing – Philippines Mar 2010 – Jun 2012 Cebu City Marriott Hotel

• Managed the sales and marketing for a 301-room city hotel, achieving annual budget targets for 2010 and 2011 with a high output of 40% GOP for two consecutive years. Hotel Manager – Philippines Feb 2009 – Feb 2010

Fairways and Bluewater Golf Resort and Country Club

• Managed overall operations of all Hotel Villas throughout this 18-hole golf resort, including preparation of Annual Budget and maximization of revenues t improve profit margins. Director of Sales and Marketing – Philippines Dec 2007 – Jan 2009 Cebu Parklane International Hotel

• Reorganized the sales team, opened their Manila Sales Office, and developed the property’s Sales and Marketing Manual, along with its Annual Sales and Marketing Plan. Director of Sales – Philippines May 2006 – Nov 2007 Waterfront Manila Pavilion Hotel

• Oversaw the training and installation of a new Property Management System “Opera”. Represented the hotel in International Travel Trade Shows such as the Hongkong Travel Expo and Japan Travel Fair.

Sales Account Manager – Philippines Jan 2004 – Apr 2006 Century Park Sheraton Hotel

• Top Producer for the year 2004 and Model Employee of the Year 2005. Exceeded annual targets by an average of 16% from 2004-2005.

Front Office Associate – United States of America Jan 2003 – Dec 2003 Fairfield Inn by Marriott

• Completed Regional Occupational Program in Hospitality of Orange County, Anaheim, CA, USA and Marriott’s Basic and Advanced Customer Service Trainings Front Desk Agent (working student) – Italy Jul 1997 – Dec 2002 Domus Mariaé

• Worked part time at the Front Desk of this property while taking Philosophy at the University.

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