Customer Service Data Entry

FORT LAUDERDALE, UNITED STATES, ***** •

***********@******.*** • 954-***-****

VIOLETA NUNEZ

PROFESSIONAL SUMMARY

A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.

EMPLOYMENT HISTORY

CUSTOMER SERVICE SUPERVISOR Aug 2020 - Oct 2022

SIXT Remote

• Cross trained in multiple departments to know all company needs and train new employees.

• Analyzed and updated all necessary changes to Salesforce software.

• Processed customer service requests via phone support and email support.

• Customized CRM using the most up-to-date tools (i.e., workflows, triggers).

• Noted customer correspondence in CRM to track requests, problems and solutions.

• Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.

• Audited internal data and processes to identify and manage initiatives, improving business performance.

• Recommended metrics and models based on observed trends.

• Worked with internal teams to understand business needs and changing strategies. CUSTOMER SERVICES REPRESENTATIVE Jan 2017 - Jun 2019 Riverside hotel Fort Lauderdale

• Assisted staff with resolving complex customer issues and implementing targeted solutions.

• Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.

• Documented customer correspondence in CRM to track requests, problems and solutions.

• Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.

• Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools.

• Assisted customers by providing confirmations, answering questions and offering general information.

ASSISTANT MANAGER Apr 2022 - Present

T-Mobile Fort Lauderdale

EDUCATION

ASSOCIATE OF ARTS IN BUSINESS ADMINISTRATION. Dec 2023 Broward College

Builds customer loyalty through personalized service, enhancing repeat visits and satisfaction. Addresses customer concerns with management, significantly improving satisfaction ratings. Effectively resolves escalated issues, boosting overall customer satisfaction. Maintains positive relationships by swiftly responding to service inquiries. Eager to learn new skills quickly, dedicated to hard work and punctuality, always striving to improve and contribute effectively.

SKILLS

Efficient, Detail-Oriented, Technical Support, Medical Insurance Rep, Supervisory Experience, Sales, Email Support, Salesforce, Zendesk, Understanding Customer Needs, Creative Problem Solving, Call Documentation, Order Processing, Refund Processing, Data Entry, CRM Software, LiveChat Support, Microsoft Office, Billing. LANGUAGES

Spanish .

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