Store Manager Customer Service
Resume:
Stacey B McNeil
Bennettsville, SC 29512
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Summary
Dedicated Coach Store Manager with more than 21 years in store management with a total of 28 years with Walmart. Personable Coach Store Manager who respects and appreciates all retail associates. Motivates employees using positive reinforcement and creative reward systems.
Skills
Excellent customer service skills
Personnel development
Merchandising Detail-oriented
Staff training and development
Customer-oriented
Associate -oriented
Strategic thinker
Goal-oriented
Compliance leader
Work History
Coach Walmart store #4457 – Bennettsville, SC (2019 -2021)
Completed financials
Created budget
Develop and trained salary managers
Partner with community
Worked unemployment claims
Lead manager in absence of Store Manager
Assistant Store ManagerWalmart Store # 4457 – Bennettsville, SC (2012 – 2019)
Assist managing staff of [180] sales associates.
Accounting and Front-end Champion for Market 309
Scheduled and led weekly store meetings for all employees.
Completed profit and loss performance reports.
Generated repeat business through exceptional customer service.
Compliance champion
Operated third shift, Fresh, and Consumables
Oversee Operations, Backroom, Dry Grocery, and Consumables
Trained all supervisors on SPARK, accounting restructure, claims and backroom restructures
Event Coordinator Black Friday
Attended & completed Academy & Leveling Training
Assistant Store Manager Walmart Store #1010- Rockingham NC (2005 – 2012)
Assist in managing staff of [400] sales associates.
Operation Assistant effective in operating all back- office positions
Accounting and Front-end Champion for Market 309
Operated third shift, Fresh, and Consumables
Remodel Supervisor
Assistant Store Manager Walmart Store #1127 – Wadesboro, NC (2000 – 2005)
Operated in Store Manager Capacity three months
Completed profit and loss performance reports
Managed staff of [3] Support Managers [100] sales associates
Lead store daily meetings
Oversaw fresh area inventories
Finalize schedules
Remodel Supervisor Store #642
Education
South Carolina High School Diploma - Bennettsville High School – Bennettsville SC
Associate Degree: Human Resource Management – University of Phoenix
Bachelor Degree: Bachelor of Science in Business – University of Phoenix
Accomplishments
Reduced and controlled company expenses by [not over ordering on supplies, taking a weekly inventory with what is on hand]. Trained, coached and mentored staff to ensure smooth adoption of new program. Hired, trained and evaluated personnel in sales and marketing. Completed profit and loss performance reports. Trained and developed new associates on POS system, wire, TC70x and key sales tactics. Strategic planning of major company events. Ensure Store is compliant with Company, State, and Federal objectives.
SBM References
Tembila Covington
2624 Patria Street
Winston-Salem, NC 27127
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Quin McCollum
PO Box 1045
Clio, SC 29525
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Representative Patricia Henegan
PO Box 41
Bennettsville, SC 29512
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