Technical Support Asset Management

Jeffrey Brown

****.********@*****.*** 919-***-**** Raleigh, NC

SUMMARY

Seasoned technology professional with 9 years of experience, adept in asset management and technical support. Skilled in hardware/software installation, maintenance, and Active Directory management across multiple sites. Actively seeking a Sales Representative role to leverage extensive tech expertise and customer engagement skills. WORK EXPERIENCE

Wake Co. Schools Raleigh, NC

Instructional Support Technician Feb 2022 - Present

• Facilitate the allocation of Chromebooks to enhance student accessibility, ensuring efficient distribution and utilization.

• Manage asset tracking for Chromebooks and laptops, maintaining accurate records of serial numbers for inventory control.

• Support logistics in the shipping and receiving of computer equipment, while effectively communicating operational updates to relevant stakeholders.

NWN Raleigh, NC

Field Technician Aug 2015 - Jul 2020

• Conducted comprehensive system upgrades from Windows 7 to Windows 10, ensuring seamless transition and minimal downtime for users.

• Maintained accurate asset management records for hardware inventory, tracking both new and decommissioned PCs by serial number.

• Supported Active Directory management and performed installation and routine maintenance of computer systems, software, and peripherals for sites with over 500 end-users, effectively communicating technical issues and progress to relevant stakeholders.

Alphanumeric Raleigh, NC

Alphanumeric / Epic Resolute Consultant Apr 2013 - Aug 2015

• Implemented software installations and hardware updates, ensuring optimal functionality and performance across company systems.

• Diagnosed and resolved a range of technical issues for Windows XP and Windows 7, enhancing system reliability and user satisfaction.

• Delivered comprehensive desktop and production floor support, effectively managing hardware, operating systems, applications, and networks through a ticketing system. EDUCATION

North Carolina Agricultural and Technical State University B.S, Electronics

Greensboro, NC

Industrial Technology

CERTIFICATIONS

A+ and Network +, NCSU Technology Training Solutions training SKILLS

Word Perfect (All Recent Versions) • MS Word • MS Office Professional • Microsoft Office 365 • One Drive • Windows 10 • Windows 11 • Fundamentals of HW • Applications Support • Networking Printing • Mobile Support • A+ • Active Directory • Asset Management • Sales • Business Management • Selling • Hardware • Schematics • Computer Hardware • Computer Networking • Excellent Customer Service • Desktop Support • Customer Service • Technical Support • Customer Support • Telecommunications • Electronics • Troubleshooting • Disk Drives • Monitors • Operating Systems • Peripherals

• Presentations • Processes • Repair • Hardware and Software Installation • Technical Analysis

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