Allan Denolo
Moorpark, CA ***21
***********@*****.***
Summary:
Workers Compensation Claims Administrator with over 25 years of experience claims handling from inception through completion. Successfully operated in a fast paced, deadline oriented environment, handling inventories exceeding 300 files. Strengths include multi-tasking, strong decision maker, excellent verbal and written communications skills, detail oriented, highly organized and exceptional inter-personal skills. Ability to analyze and solve complex situations; specializing in trouble shooting. Possess a solid foundation on state laws, regulations and codes. Credentials:
* Maintained highest monthly closing rate compared to peers
* AOE/COE investigation background
* Trainer of Claims Examiner and Clerical Staff; developed and enhanced staff skills
* Technical procedure and special project implementation involvement
* Supervisor / Manager acting back-up
* Alternative Dispute Resolution (ADR) handling; mandating mediation/arbitration Hearing attendance
* Process improvement reengineering including creation and implementation of Of detailed procedures
* Completed more than 6400 trips in a short period of time
* Achieved and maintained an excellent rating of 4.97 star-rating Certifications / Licenses:
* California Designated Adjuster
* WCCA Certificate
* WCCP Certificate
* Self-Insured Certificate
Additional Skills:
* Proficient in Microsoft Office and Excel
* Bilingual: English and Tagalog
Professional Experience:
Uber 08/2017 - 09/2018
Driver
Sedgwick CMS 01/2014 - 10/2015
Senior Workers Comp Administrator
ESIS 09/2013 - 01/2014
Senior Workers Comp Administrator
Broadspire (temporary) 07/2013 - 09/2013
Senior Workers Comp Administrator
Sedgwick CMS (temporary) 05/2013 - 07/2013
Senior Workers Comp Administrator
Risk Enterprise Mgmt / Tristar Risk Mgmt 09/2011 - 04/2013 Senior Workers Comp Administrator
Zurich North America 05/2007 - 07/2011
Senior Workers Comp Administrator
Gallagher Bassett Services (temporary) 09/2003 - 5/2007 Senior Workers Comp Administrator
ACE USA - ESIS (temporary) 04/2003 - 09/2003
Senior Workers Comp Administrator
State Farm Insurance (temporary) 01/2003 - 04/2003 Senior Workers Comp Administrator
Royal & SunAlliance 06/2001 - 01/2003
Senior Workers Comp Administrator
Superior National / Kemper Insurance (temporary) 04/2001 - 06/2001 Senior Workers Comp Administrator
Fremont Comp Insurance (temporary) 02/2001 - 04/2001 Senior Workers Comp Administrator
Rockwell International (temporary) 01/2001 - 02/2001 Senior Workers Comp Administrator
St. Paul / Octagon Risk Mgmt 08/2007 - 12/2000
Senior Workers Comp Administrator
Pacific Rim Assurance Company 01/1991 - 07/2007
Workers Comp Claims Examiner