Customer Service Call Center

Charmaine Holley – *********************@*****.*** 803-***-****

**** ****** ******* – Lancaster, SC 29720

PROFESSIONAL EXPERIENCE

Teleperformance, Charlotte, NC August 2019 - Present Mac Expert

Þ Specialize in understanding customer needs in order to facilitate sales of the Mac product that best fits their need Þ Provide expert customer service for any and all questions Business Division

Þ Work with Canadian customers and businesses to meet their business computing needs Þ Assist with individual customer needs for Mac products Þ Meet and exceed sales goals with the proven ability to advance sales and build customer relationships Þ Adhere to strict standards to protect customer information Customer Service and Sales Representative

Þ Provide excellent customer service through active listening and problem resolution Þ Meet and exceed sales goals with the proven ability to advance sales and build customer relationships Þ Adhere to strict standards to protect customer information Sprint Call Center, Charlotte NC February 2019 – August 2019 Customer Services Representative

Þ Answers incoming customer calls regarding billing issues, product problems, service questions, updating client information, and general client concerns

Þ Responsible for maintaining a high level of professionalism with clients and working to establisha positive rapport with every caller

Þ Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

Þ Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers Harris Teeter, Indian Trail, NC 2017 – 2019

Customer Service

Þ Assist with daily balancing of check and debit payments as well as daily reconciliation of cash drawer Starbucks Barista

Þ Fulfilled customer orders while adhering to strict standards of both Starbucks and Harris Teeter Cashier

Þ Provide friendly assistance to customers with check out and general customer inquiries Other

Technician/Vendor Manager- Ivey Incorporated, Charlotte NC 2009 – 2016 Þ Managed nightly inventory logs and provided weekly reports to management Þ Fill out and review safety logs and quality checks Þ Managed vendor relationships and provided customer support to vendors as needed Customer Service Representative- Ross Department Store, Monroe NC 2006 – 2009 Þ Provided friendly and courteous assistance to customers and kept clean workspace Þ Assisted with maintaining accurate inventory records and inventory markdowns Þ Coordinated restocking of sales floor with team leads and assisted with loss prevention efforts Call Center Sales and Support- SITEL, Charlotte, NC 1999 – 2004 Þ Interfaced with customer to upgrade and activate their OnStar systems Þ Aided EMS personnel and law enforcement in emergency situations

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