Customer Support Garage Door
Resume:
RELEVANT COURSEWORK
• IT/Customer Support
• Leadership
• Effective Communication
• Active Listening
• Problem Solving
• Networking
SKILLS
ACADEMIC
ACHIEVEMENT
• Dean’s List: Spring 2021
WORK EXPERIENCE
Anytime Garage Door October 2023 – April 2024
Sales Technician – Chicago, IL
• Meet with residential customers daily to assess their garage door and fix any technical issues they may be having with door or opener.
• Sell services and/or products that best fit the customers’ needs upon arrival and install on the same day.
• Educate customers on basic garage door safety and regular maintenance. Starline Legrand – Overhead Power Distribution Center June – August 2022 Information Technology Intern – Canonsburg, PA
• Completed around 200 personal computer deployments to existing and new employees both remotely and in-person.
• Transferred employees’ classified and confidential information from old to new computers securely.
• Administered company’s active directory database to oversee licenses and certificates of certain employees.
• Answered frequently asked staff questions by fielding calls as member of the Support Team. Clinical and Translational Science Institute March 2020 – July 2023 Student IT Project Administrator, University of Pittsburgh
• Monitored status of more than 40 software and business projects using Jira to ensure that project requirements were considered, and deadlines were met. Alerted project leads when necessary and communicated regularly with internal employees.
• Created a Jira Software training manual for new and existing CTSI staff. Established department processes for proper oversight of all Jira projects.
• Used Clarizen as a PPM software for companies outside of our Jira network.
• One of five CTSI employees trusted with unlimited access to grant staff administration rights within Jira, granting staff the ability to create, remove, and alter various settings and structure of the platform. Worked with various communities and companies such as Pitt+Me which has around 300,000 participants.
EDUCATION
University of Pittsburgh
Pittsburgh, PA
Graduated: April 2023
Major: Information Science
Minor: Administration of Justice
Major GPA: 3.65
Bachelor of Science in INFORMATION SCIENCE
Shane Gilbert
*****@****.***
https://www.linkedin.com/in/shanegilbert456/
STRENGTHS
• Microsoft Suite
• Project Management
• Product Knowledge
• Information Security
• Jira
•
Networks and Information
• Studied some of the basic ideas that emerge out of network science with a particular attention to the ways in which these ideas arise in the networks that impact lives on a regular basis.
• Acquired an understanding of the technology behind both network databases and communication networks, such as various social platforms (LinkedIn, Facebook, Twitter, etc.) and how that relates to human interactions.
Security Management and Computer Forensics
• Developed an understanding for the administration and management of the security of enterprise information systems and networks. Focused strongly on topics such as vulnerability analysis, computer forensics, cyber defense, anomaly detection, risk management, contingency planning, and incident handling.
• Performed realistic, hands-on cybersecurity tasks through the NICE Challenge Virtual Machine that enhanced my knowledge on the many different actions one has the ability of making on an unsecure machine.
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