SAP ISU

Sr SAP IS-U AMI Analyst

• Sr SAP IS-U Analyst with 18+ years of experience across Billing, AMI, EDM, RTP, TOU, DM, FICA and CRM/CS.

• SAP Utilities Workshops, Planning, Blueprint, Business Process Definition, Process Re- engineering, SAP go-live support, enhancements, upgrades and customizations, root cause analysis across modules, risk identification and mitigation.

• In-depth knowledge of functionality and tables in SAP IS-Utilities Customer Service, Billing, Device Management, and some areas of FICA.

• Positive Attitude, Effective Communication Skills, and Ability to Think Out of the Box. Electric Utility, USA – SAP Utilities Billing, Device Management Peoples Natural gas, Pittsburgh – SAP Customer Service, Billing. Delta Gas, Ky - Customer Service, Billing, FICA, Bill Print SMUD, California – AMI Billing Lead, Device Management Idaho power – Customer Service, Billing, Bill Compare TXU Energy (Texas) – Billing, Energy settlement

Southern waters (UK) – Billing, Device Management

Marafiq – Billing, Device Management, FICA

PSEG, NJ – Presales

TRU Energy (Australia) – Presales

British Gas, UK – Migration, Bill Compare

Entergy, US – Billing, Device Management

DuPont (Germany) – SAP Material Management support Client : Power Utility Industry : Utilities

Role : Sr. SAP Utilities Consultant Period : Nov’ 23 onwards Skill : SAP AMI Billing, Device Management

Summary

Shaji Pattan

Pittsburgh, PA

Ph: 972-***-****

Email: ******@*****.***

Clients & Role

SAP Utilities Experience

Lead Business process workshop, Blueprint design, Application architecture design.

SAP ISU system configuration for AMI functionalities, AMI meter activation, smart Meter deployment and rollout, Monitoring of AMI Communication.

Create Alert mechanism for Tampering, Outage.

Remote load limiter for non-paying customers, to reduce load supplied as initial warning before full disconnection.

SAP ISU AMI Remote Disconnection, Reconnection, Remote reading, Operational state, Device Install and Removal.

Customer Portal integration for access to usage data on their daily consumption, demand, neighborhood consumption compare, real-time information about utility outages and restoration.

Assist in UAT and issue resolution, Cutover activities, End-User training.

Process Critical and Non-critical events received from HES.

Meter Installation, removal, exchange, Disconnection, Reconnection.

Customer notification process for Outage and restoration.

Configuration for AMI functionalities in SAP ISU. Client : Peoples Natural Gas, PA Industry : Utilities Role : Sr. SAP Utilities Analyst Period : Jan’18 to Oct ‘23 Skill : SAP IS - Utilities (Functional)

Workshops with business team for requirement gathering, solution overview, identify custom development needed, prepare detailed specs for technical team.

SAP ISU Design, Documentation, Configuration, enhancements, test scripts, unit testing, interface testing, UAT support, training support.

SAP ISU roles, authorization, provisioning testing.

S/4 HANA upgrade and regression testing, review of new Fiori Apps provided by SAP along with business team, assessment, deployment and testing of SAP Add-on.

Functional design of new Fiori based app development with OData services, using Agile methodology, web app integration.

Design and test new Call Center processes and changes to Interaction Center.

Develop custom marketing and warranty related program.

Technical specs for ABAP development for IVR response for account confirmation, account balance, testing of Telephony Integration.

Mobile App/digital screen design prototyping for UX, review of architecture mapping, functionality, back-end mapping, security requirements.

Customer service process changes and mapping to SAP, customer inquiry, customer interaction record, exception case creation for back office.

Personally identifiable information (PII) and payment card industry (PCI) data handling review with payment (Speed pay) and portal vendor.

Configuration and testing for Main/Sub, Installment plan, Security deposit, clearing variants, clearing rules, open item management, dunning, account maintenance, payment lots, collection, financials, reconciliation keys, Jurisdiction based tax, interest calculation, LPC, returns, refunds, write offs, posting, reversal, standing requests for donations.

Design and testing of correspondence letters, batch job setup.

Design and test marketing program for new efficiency program enrollment.

Batch job set up and Business Process Exception Management configuration for multiple areas in SAP ISU.

Production support for help desk tickets, evening and weekend support for upgrades, migration during merger with other utilities.

Customization and enhancements across various ISU modules, test ABAP program changes.

Troubleshoot, Debugging of errors across Billing, DM, CS, FICA and provide resolution.

Review latest IT trends in utility industry and provide recommendations to business team. Client : SMUD, California Industry : Utilities

Role : Sr. SAP Utilities Analyst Period : Feb’17 to Dec ‘17 Skill : SAP IS - Utilities AMI Billing, Device Management Project: The client is leveraging their AMI (Advanced Meter Infrastructure) to provide customers with TOU

(Time of Use) rates using the latest enhancements provided by SAP and Itron. Responsibility:

TOU (Time of use), TOU exceptions, conditional rates, schema extension, rate relationship group included in SAP ISU Billing.

Conversion to AMI based billing using billing determinant requests.

CPP (Critical peak Pricing) rate configuration in SAP.

Review of requirements for solar shares billing

Analysis of current as-is process in meter reading and billing and aligning to new automated meter reading by smart metering and billing.

Configuration and testing of billing master data across Residential, commercial and Industrial customer class, billing and reversal process for periodic, final, landlord, collective.

Work with Back Office billing team to resolve and clear billing issues.

BPEM/EMMA design and configuration.

SAP ECC6 with enhancement pack 7 Version and Itron IEE 8.2 for meter reading data management.

Lead Business process workshop, Blueprint design, Application architecture design.

SAP ISU system configuration for AMI functionalities, Monitoring of AMI Communication.

SAP ISU AMI Remote Disconnection, Reconnection, Remote reading, Operational state, Device Install and Removal.

Customer Portal integration for access to usage data on their daily consumption, demand, neighborhood consumption compare, real-time information about utility outages and restoration.

Assist in UAT and issue resolution, Cutover activities, End-User training. Client : Peoples Natural Gas, Pennsylvania Industry : Utilities Role : Sr. SAP ISU Consultant Period : Mar’12 to Jan ‘17 Skill : SAP IS - Utilities (Functional)- Billing, Device Management Project: Initial go-live support, integration with 2 other gas utilities Responsibility:

Functional Design and detailed algorithm related to FICA balances, graph, consumption, display of actual and estimated reads. OOB bills completely eliminated.

Low-income program analysis and updates in Bill print area.

Functional design and testing of custom Smart Screen for quick Invoice reversal, with easy-to-read layout, eliminating the need to go through multiple screens.

In-depth understanding of FICA, billing, DM tables and FM used to customize bill print solution.

Ensure Client approval of developed process vision.

Billing batch run in parallel to Legacy Prod billing during merger with 2 new gas companies. Key data compared using raw data from both bill print files during bill compare. Differences and other issues identified and submitted to CS, DM, and FICA team for resolution. Client : Idaho Power company Industry : Utilities

Role : Sr. SAP Utilities Consultant Period : Jul’11 till Mar’12 Skill : SAP IS - Utilities functional

Project: This was a new SAP Utilities implementation in a regulated electricity market. Responsibility:

SAP IS-U Planning, workshops, Blueprint, Integrated Business process, Configuration, Functional specifications.

Translate business requirements into functional requirements, create RICEF for gaps in SAP, detailed Technical specs for development team.

Rate/Tariff Design, review of regulatory requirements along with business team and map requirements to SAP Billing and Invoicing.

Billing configurations for register based billing, flat rate, street light billing.

Team/skill ramp up ramp down planning, progress monitoring and communicating to leadership team.

Prioritize work units, clear communication to business and technical team on deliverables and ensure deadlines are met.

Coordination with cross functional global team for development items

Assist with Change Management and Training documentation.

CRM data modeling and replication, Integration areas of CRM and SAP billing, multiple interfaces.

Work with a diverse team and multiple vendors.

BPEM design, configuration, and workflow analysis. Client : TXU Energy, Texas Industry : Utilities

Role : Sr. SAP Utilities Consultant Period : Feb’11 till Jul’11 Skill : SAP IS - Utilities Functional

Project: TXU Energy is an electricity supplier in the deregulated market of Texas. Responsibility:

Configuration, design and testing in areas of SAP AMI Billing, RTP, EDM, profiles, budget billing and CRM 5 integration.

Analysis of defects raised by user and review for design change or defect fix.

Creation of detailed technical speciation for development team.

Review and test coding in QA environment.

BPEM configuration and workflow analysis.

Client : Southern waters, UK Industry : Utilities

Role : Enhancements Period : March’10 till Jan ‘11 Skill : SAP IS - Utilities (Functional)-Billing, Device Management Project: Southern waters provide water and wastewater services in the Southeast region of UK. The project was essentially to enhance the overall billing and metering process along with clear communications to customers of the changes.

Responsibility:

Tariff design and configuration in SAP

Bill print changes in SAP Script, assist technical team to identify tables/logic to derive custom messages to be printed on Bill.

Changes in rate structure to assist Bill Print redesign.

Creation of new MRU, Portion, and scheduling data during testing to ensure meter reading orders and Billing orders are created for specific dates for checking various period-based conditions.

Extensive testing for bill prints to ensure all new custom messages are triggered when appropriate values are reached, and all current messages and values remain unchanged.

Custom checks for validations of data entered.

Study of process map as detailed in ARIS and suggest changes, if any.

Support to BI team for reporting purpose.

Client : Marafiq, Power and Water Utility Industry : Utilities Role : Implementation & Support Period : May ‘07 till Feb’ 10 Skill : SAP IS - Utilities (Functional)

Project: Marafiq, a Power and water utility company, headquartered at Jubail, provides services in Jubail and Yanbu region to its 20,000 customers across Industrial, commercial, agricultural, and residential sectors. This was essentially an Implementation, enhancement and support project aimed at deploying additional functionality within SAP ISU and supporting existing modules. Responsibility:

Design and configuration of new Tariff, rate, rate category, rate determination, schema, Billing, Invoicing, out sorting, Line-item types for bill print.

Design and configuration of MRU, portion, street route, device, register group, installation, replacement, disconnection/reconnection, reconnection charges, handheld device for meter reading, estimation, validations, register relationship, Meter Reading monitoring, order code, notification code, service objects, integration with billing, MM and PM.

Design, Functional specification & testing of custom validations, meter reading upload/download BAPI

Configuration & testing of Dunning, installment plan, security deposit, disconnection, smart forms

(Multiple language), electronic Invoice transfer, SD Invoice, FICA events, user exits etc

Presentations to client on SAP best practices for a business requirement, buy-in from across business functions for cross module enhancements, identify business process change requirement, appraise top management on progress of various projects.

Discuss with power users on features required by them, map these requirements to SAP ISU, provide demo, develop, test and rollout the functionality within specified timeline.

Provide support to CRM team for integration devolvement of CRM & ISU

Provide support & testing to the existing SAP ISU modules. Client : PSEG, New Jersey Industry : Utilities

Role : Pre-Sales Period : Dec ‘06 till Mar ‘07

Skill : Project Management/SAP ISU

Project: This was in response to an RFP received from a North American Utility company to transform their entire customer facing operations from a legacy-based application to a package based solution. Responsibility:

Detailed analysis of the business requirement provided in RFP.

Prepare questionnaire for clarification.

Study of clients existing business and map it into SAP.

Responding to RFP with a clear description of client’s future state technology

Detailed effort estimation, skills required.

Preparation of detailed staffing plan along with the complete project plan

Preparation of summary report for Management approval of rates, total value, legal & finance Client : TRU Energy, Australia Industry : Utilities Role : Pre-Sales Period : Sep ‘06 till Nov ‘06

Skill : Project Management/SAP ISU

Project: This was in response to TRU Energy’s RFP for implementation of SAP for Utilities, which also involved complete change management and program management Responsibility:

Onsite meeting with Client for clarifications, scoping, approach

Study of clients existing business and map it into SAP.

Configuration of a prototype in SAP

Testing of complete configurations

Coordinate with SAP product vendor for fine tuning end proposal.

Identify key pain points and showcase ISU capability in these areas.

Detailed project plan, staffing plan preparation.

Complete solution overview and overall approach strategy

Risk identification and mitigation plan

Client : In-House Development Industry : Utilities Role : SAP ISU capability Anchor Period : Jul ‘06 till Aug ‘06 Skill : Recruitment/Training SAP ISU

Project: To meet potential business from various regions a recruitment drive across the Europe and US was initiated. Also, considering the deficit in SAP ISU resources, a comprehensive course was developed to train new members and bring them to pace within the shortest possible time. Responsibility:

Study profiles received from various agencies and shortlist for Interview.

Panelist for evaluation of candidate’s SAP ISU skill level

Conduct interviews for new recruits across US, Canada, UK, Germany

Provide detailed formal feedback to HR for further processing.

Complete course design including easy-to-understand illustrations on concepts in ISU.

Preparation of Question bank for participant evaluation & certification

Primary Instructor for ISU courses at the Infosys academy.

Evaluate participants based on interests/background for more advanced training in ISU. Client : Centrica, UK Industry : Utilities

Role : Build & Fix Period : Nov ‘05 till Jun ‘06

Skill : SAP IS - Utilities (Functional)

Project: Centrica (British Gas Business) had decided to implement SAP for all their core business processes. Wipro was chosen as the implementation partner for design, build, roll out and production support. The project involved end to end SAP implementation and Wipro provided the complete consultancy and implementation for this.

Responsibility:

Study client’s business process in depth.

Coordination with various sub teams and clients for various environment set up.

Set up Scenario and script in Mercury for testing.

Develop test strategy along with the development team.

Quality assurance for the data migration solution

Manage cross cultural team for preparation of test scripts and scenario.

Onsite/offshore co-ordination for various sub tasks

Report progress on weekly basis.

Highlight risks if any.

Client : Entergy, US Industry : Utilities

Role : Billing & Device Management Period : Dec ‘04 till Nov ‘05 Company : Accenture, IDC Mumbai. Level : Sr. Software Engineer Skill : SAP IS - Utilities (Functional)

Project: Entergy Corporation is an integrated energy company providing electricity and natural gas. The project essentially comprised of providing production support and maintenance to the SAP instances. The above was carried out in an onsite offshore model; hence a Integral part of the job was to coordinate between the client teams and the Accenture team in India. Responsibility:

Provide functional specifications and complete configuration in Billing.

Developing testing requirements in the module fixed as well as any other integrating modules.

Conducting testing for the Billing module.

Documentation of the changes made in SAP system as per guidelines of the client.

Mentor new members and bring them to pace.

Client : DuPont, Germany Industry : Chemical

Role : Design & Build Period : May ‘04 till Oct ‘04 Company : Accenture, IDC Mumbai. Level : Sr. Software Engineer Skill : SAP MM (Functional)

Project: DuPont, a worldwide $30 billion fortune 50 company is a major player in the chemical industry. DuPont had already implemented SAP in countries in which it had major presence. This project was for Rollout of SAP to their Powder coating Division in Germany. The entire project was to be executed in a methodology specially crafted by DuPont. The major modules deployed were 1. Sales and Distribution 2. SAP Materials Management 3. SAP production & Planning & 4.SAP Financial Accounting Responsibility:

Study of their existing business process

Mapping scenario in SAP

Provide functional specification to team lead for evaluation.

Carry out testing of configuration.

Coordination with on-site counterparts with clear communication and keep them updated on work status.

Provide articles for internal newsletter in emerging technology. Education: Bachelor of Engineering -1996 Pune University, India. Diploma in Business Management, Mumbai.

SAP Certification, Germany, 2004.

Additional Information

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