Customer Service Call Center

Peggy Evans

**** * ******* #***

Memphis, TN ****2

Cell: 901-***-****

E-Mail: ************@*****.***

Professional Summary

March 9 2016 to October 2022

Methodist Hospital University

Unit Coordinator ICU

State of Tennessee Certified Nursing Assistant II ICU Experienced Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer and telephone etiquette skills

Multi-line phone operation

proficiency

Adheres to customer service procedures

Strong problem solving aptitude

Committed to maintaining data integrity

Completed several telephone training seminars

CPR/First Aid certified

Patient-focused care

Trustworthy Work History

March 2016 to Oct 2022

Methodist Hospital

CNA II NCCU

Unit Coordinator

May 1979 to September 2012

Memphis Light Gas & Water 220 S Main, Memphis TN 38101

Customer Service Advisor

Effectively answered a high-volume of inbound and outbound customer calls (including emergency calls).

Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes.

Defused volatile customer situations calmly and courteously.

Accurately documented, researched and resolved customer service issues.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment

Referred unresolved customer grievances to designated departments for further investigation.

Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Managed high call volume with tact and professionalism.

Acted professionally and patiently when addressing negative customer feedback.

Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Met or exceeded service and quality standards every review period.Tap on a clip to paste it in the text box.

Developed 50 processes for answering customer's email.

November 1979 to May 1980

Memphis Light Gas & Water 220 S Main, Memphis TN 38181Tap on a clip to paste it in the text box.Welcome to Gboard clipboard, any text you copy will be saved here.Welcome to Gboard clipboard, any text you copy will be saved here.Welcome to Gboard clipboard, any text you copy will be saved here.

Accounting Clerk

Posted receipts to appropriate general ledger accounts.

May 1984 to October 1994

Volunteer 4910 Shayne CV

Care Giver

Monitored vital signs, such as blood pressure and pulse.

Responded appropriately to the physical, emotional and developmental needs of patients.

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