Customer Service Representative
Resume:
Leif Medrud
*** **** **, ******, *******, *****, US
***************@*****.***
Offering a career as a public servant and customer service and support specialist, I place high value on opportunities to educate customers and provide the truly best solution for them. My professional reputation is built on my unwavering integrity, reliability, and the respect I have for others and their needs. I am motivated by my internal standards of excellence and I adapt easily to new environments, experiences, and teammates. The key to teaching is to continue learning, and I enjoy extending the horizons on my knowledge and resources for this reason.
Stock/Inventory Management
Detail-oriented
Customer service skills
Team Player
Electronics
Strong written and verbal communication
Computer literate
Good at following instructions
High School - 2009
Bishop Union High School - Bishop, CA
Tire Technician - October, 2020 to August, 2021
Sams Club - Great Falls, MT
Was in charge of unloading incoming inventory and putting products on shelves. in charge of diagnosing and repairing tire and rim problems. in charge of maintaining tools, equipment, and work sites. Solved Tire issues, improved operations, and provided excellent customer service. Rotated, mounted, and balanced tires on cars, trucks, and vans. Worked as a service technician.
Reviewed work orders and communicated with the previous shift to determine the day's work requirements.
Customer Service Representative - December, 2019 to April, 2020 Omega Products Inc - Sacramento, CA
Responsible for direct customer communications by
telephone and in-person for managing factory inventory levels for large construction contractors by performing bill-outs and pick- ups. Communicated within a team environment concerning inventory levels, as well as performed shipping duties for national freight companies. Utilized company inventory management billing and shipping systems
Professional Summary
Skills
Education
Work History
Customer Service Representative/Key Holder - May, 2017 to November, 2019 Western Feed and Pet Supply - Rancho Cordova, CA
Responsible for engaging and maintaining regular dialogue with key stakeholders to facilitate efficient inventory levels meeting both
operational and customer needs. Excel at providing customers with accurate product information and assisting them in making informed choices for their livestock and pets. Daily key-holder responsibilities also include opening and closing stores and registers, product inventory, ordering and stocking, maintain store presentations, including professional signage and displays, and overall cleanliness; assist wherever needed Certified Nursing Assistant - August, 2011 to June, 2012 The Pines at Placerville Healthcare Center - Placerville, CA Responsible for patient care including bathing, dressing,feeding, assisting patients in/out of bed, charting ADLs and Bps;
as well as assisting nursing staff with patient care including turning and wound care. Customer Service Representative - August, 2005 to May, 2009 Napa Auto Parts - Bishop/Mammoth Lakes, CA
Responsible for opening and closing stores and registers; assisted and educated customers on automotive needs and purchases; provided the best customer service, including going above and beyond, from testing and installing batteries to helping with minor automotive repairs; charged with maintaining clean and safe work environment, as well as professional store presentation, including sales and
floor displays; assisted wherever needed.
Firefighter/Standby Captin - January, 2009 to July, 2011 Chalfant Valley Fire Department - Chalfant Valley, CA Volunteer public service to the community,
providing structural and wild land fire protection, including preventative education measures and guidance;
trained in various areas of specialty, including auto accident extrication, with the following certifications:
S130/131/190 Wild Land Basic Fire Fighter
S-211 portable pump
Low Angle Rope Rescue Operations
First Responder to Hazardous Material Operations
Additional Certifications & Education
Welding – MIG, TIG, ARC, and Oxy
Additional Information
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