Customer Service Shift Manager
Resume:
Jessica Dailey
Contact
Email:
************@*****.***
Phone:
Address:
Phoenix, Arizona, 85021
Professional Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Experience
Shift Manager/Key Holder
Five GuysFeb 2020 - Present
Maintained working knowledge of restaurant's policies and procedures
Built and maintained internal and external customer satisfaction
Communicated clearly and positively with coworkers and management
Handled currency and credit transactions quickly and accurately
Followed procedures for safe food preparation, assembly, and presentation
Provided accurate product information.
Trained and coached new staff on company policies, product knowledge, POS system use, and customer service skills.
Coordinated with vendors to place orders for merchandise when necessary.
Inspected store displays regularly to ensure they were aesthetically pleasing and properly stocked with merchandise.
Assistant Manager
Domino's PizzaAug 2017 - Feb 2020
Assisted supervisors to identify and resolve issues in the restaurant
Maintained high standards of customer service during high-volume, fast-paced operations
Effectively managed large amounts of incoming calls
Assisted management with inventory control and stock ordering
Handled currency and credit transactions quickly and accurately
Mastered point-of-service (POS) computer system for automated order taking.
Education
Musselman Highschool
Inwood, West Virginia
High School Diploma
(May 2019)
UEI College
US
Completed coursework towards Medical Billing and Coding
(2021)
Skills
Health and safety
Cash handling
Time management
Quality assurance
Task prioritization
Store maintenance
Customer service
Employee motivation
Team Leadership
Managing Operations and Efficiency
Certifications
CPR Certification, 04/01/21, 04/01/21, Performed accurate functions and received a passing grade on the written test.
Miscellaneous
Employee of the Year, 03/01/18
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