Quality Control Customer Service

Shive Swaroop Vashisht

*** ********* *****, ******, *******, K2J-0L4

Cell: 613-***-**** Email: ************@*****.***

Highlights of Qualifications

Hardworking and honest professional, able to load and unload shipments, with over 20 years of experience in Installation, Assembling, Soldering, Cabling, Quality Control, testing & maintenance of telecommunication switching system equipment, designing, implementing and managing numerous telecommunication projects, supervising teams of workers and serving as liaison between management and workers. My strong commitment to teamwork allowed supervised teams to reach the highest level of productivity, efficiency and quality. I have demonstrated creativity in cost-saving and problem-solving as well as a proven record of completing assignments on time brought ‘managements and customers’ satisfaction while dedicated to providing the highest quality customer service resulted in their appreciation and trust.

Relevant Skills Experience

Technical Skills

• Completed training for Telecommunication Technical Assistant “Switching”.

• Performed work of installation, assembling, maintenance & testing of new telephone exchanges, quality control, switching systems, cable lying, termination of cable at MDF & DDF, jumper work, remove old switch system equipment, detect faults, soldering, repair or replace defective telephone equipment etc.

• Supervised O.S.P. projects in Riyadh, Saudi Arabia and Sri Lanka, and also supervised the maintenance of telephone lines at an Oil Refinery project in Kuwait.

• Initiated the dispatch of appropriate repair personnel.

• Assisted repair personnel to test lines, circuits and systems, isolated and cleared equipment and verified records.

• Diagnose and locate equipment faults and adjust replace or repair telecommunication equipment.

• Cable termination and jump ring at main distribution from or digital distribution from to connect exchange switch equipment to subscriber line or equipment.

• Dismantle and Re-installation of various telecom labs for GENBAND and NORTEL.

• Assembling various part on PCB’s (Modulator,Laser,Spliter,ICR,RF,TX,RX OTF,EDFA attached with Fibers etc.) using hand tools and root the fibers threw fiber tray/ fiber guide.

Project Coordinating, Supervising and Implementation

• Developed and implemented the Telecommunication program for O.S.P. project in Riyadh, Saudi Arabia.

• Supervised the teams of cable jointers and technicians focusing on job skills goals.

• Served as liaison to O.S.P. manager and field staff, and organized their participation in field trips.

• Allocated jobs and monitored distribution of workload among jointers and technicians working at MDF/DDF & Switching room and O.S.P. projects.

Problem Solving and Cost saving

• Designed efficient working procedure and reporting for installation, testing of new telephone exchanges.

• Submitted cost-saving ideas implemented by higher authorities, such as; proposed reclaiming/recycling supplies relocated staff.

• Completed the sub-projects well in time to save delay- penalties and the cost over-run.

Customers & Client Services

• Provided clients with up-to-date information on new projects packages and facilities available.

• Advised clients to select and install the appropriate new projects packages.

• Resolved work problems and recommended measures to improve productivity and efficiency.

Employment History

Sanmina Corporation, Ottawa, Ontario, Canada 2016-2023

Assembler and Test Operator

Bharat Sanchar Nigam Limited, Jaipur, Rajasthan, India 2013-2016

Telecom Technical Assistant

Alternate Communications International, Ottawa, Ontario, Canada 2013-2013

Telecom Technical Installer

Walmart Canada, Ottawa, Ontario, Canada 2011-2013

Associate Overnight Stocker

Real Canadian Superstore, Kanata, Ontario, Canada 2011-2011

Associate Overnight Stocker

AD Metro, Ottawa, Ontario, Canada 2011-2011

Assembler

Bharat Sanchar Nigam Limited, Jaipur, Rajasthan, India 2008-2011

Telecom Technical Assistant

Walmart Canada, Ottawa, Ontario, Canada 2007-2008

Associate Overnight Stocker

Bharat Sanchar Nigam Limited, Jaipur, Rajasthan, India 1999-2007

Telecom Technical Supervisor

Telecom Consultants India Limited, SRI LANKA 1998-1999

Telecom Supervisor

Telecom Consultants India Limited, Kuwait 1997-1998

Telecom Supervisor

Telecom Consultants India Limited, Riyadh, Saudi Arabia 1995-1997

Telecom Supervisor

Education / Training

Upgrading: Training for Telecommunication Technical Assistants

Regional Telecom Training Centre, Nagpur, Maharashtra, India 1999

Completed Certificate Course in “Introduction to Computer Programming in Basic”

University of Rajasthan, Jaipur, Rajasthan, India 1986

Masters Degree in Economics

University of Rajasthan, Jaipur, Rajasthan, India 1982

Completed Training of Telecommunication Technician Switching

Regional Telecom Training Centre, Ahmedabad, India 1978

Bachelors Degree in Science, Physics, Chemistry and Mathematics

University of Rajasthan, Jaipur, Rajasthan, India 1977

Reference

Available upon request.

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