Customer Service Representative

SHIVON HOLTON

*** **** ** ***. ***, Harrisonburg, VA 22802 • 540-***-**** • ********@*****.***

RESOURCEFUL CUSTOMER SERVICE REPRESENTATIVE

Customer Service Agent • Customer Support Agent • Client Support Specialist • Call Center Rep Phone & Email Etiquette • Professional Communications • Issue Resolution • Customer Retention WORK EXPERIENCE

Walgreens March 2018 - Aug 2022

Customer Service Representative

● Engaged with 100+ customers daily to align medications for monthly or 90-day disbursement.

● Enhanced customer satisfaction by developing medication schedules that limited trips needed.

● Processed transactions while balancing rewards/MyWalgreens rewards to ensure that all customers received the best deal possible, resulting in enhanced loyalty and repeat business. Sitel Oct 2016 - March 2018

Customer Service Representative

● Streamlined migration of $1M+ in funds from a 401k to an IRA by providing white-glove customer support in the processing of client accounts.

● Took charge of administrative processes related to annual enrollment at multiple companies, including the AT&T Retiree Account and 401Ks.

Sentara Hospice; Harrisonburg, VA Aug 2011 - Jan 2017 Home Health Aide

● Delivered exemplary in-home care to terminally ill patients, assisting with bathing, dressing, feeding, and transportation to medical facilities.

● Demonstrated poise, professionalism, and strong communication skills with all patients. Emeritus at Harrisonburg; Harrisonburg, VA Sep 2006 - Sep 2011 Medication Aide

● Provided compassionate patient care to residents with Alzheimer’s.

● Administered medications and provided comprehensive support for basic functions, including feeding, dressing, and transferring (wheelchair to bed, wheelchair to recliner, etc.). EDUCATION

Ultimate Medical Academy, Clearwater, FL 2018

Associate’s Degree, Medical Billing & Coding

TECHNOLOGIES & AWARDS

Technologies:

Salesforce • Adobe • Zendesk • Microsoft Word

Microsoft Excel • ADP Payroll • Kronos • Five9

Awards:

Award - Walter Reed

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