Customer Service Sales Representative

CUSTOMER SERVICE SALES REPRESENTATIVE

CUSTOMER SERVICE/SALES REPRESENTATIVE

Iqor Philippines / Jan. 15, 2023- May 18, 2024 (WFH) CUSTOMER SERVICE/SALES REPRESENTATIVE

HelpGrid / May 6, 2020-May 20, 2022 (WFH)

Marlon D. Dilla

Mobile Number: 091********

Email: ******@*****.***

Address: #60 Block 7 Middle Quirino Hill, Baguio City, Philippines, 2600

WORK EXPERIENCE

CUSTOMER SERVICE/SALES REPRESENTATIVE

Sitel, Baguio City / April 2016-October 2018

Handle 20+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer satisfaction and provide professional customer support.

Acknowledging and resolving customer complaints.

TECHNICAL SUPPORT REPRESENTATIVE

Sutherland Global Services / December 2014-January 2016 Answer incoming phone calls and provide support to callers experiencing computer problems of all kinds. Listen to descriptions of customer issues and determine how and if they can be fixed.

Check for customer problems and fixes in the solutions database, and add new information to the database when and if new problems and fixes arise. OBJECTIVES

Secure a responsible career

opportunity to fully utilize my training

and skill, while making a significant

contribution to the success of the

company.

To make use of my interpersonal skills

to achieve goals of the company that

focuses on customer satisfaction and

customer experience.

SKILLS

Experienced: Customer service

professional with 7+ years in call

centre and hospitality services

Efficient: Adept and handling various

concern on a daily basis while

consistently resolving client issues in a

rapid manner

LOGISTIC/EQUIPMENT SUPERVISOR

D & G Farm La Union / November 2013-April 2014

TAXI DRIVER

Manchester Taxi / June 2012-October 2013

PLANT SUPERVISOR

Al Houssain & Al Afaliq Company KSA / September 2010-March 2012 PLANT DISPATCH SUPERVISOR/Driver

Al Houssain & Al Afaliq Company KSA / February 2008-September 2010

SECURITY GUARD

JP Blues Security Agency / 2001-2006

1998-2000 Vocational Baguio School of Business and Technology 1997-1998 College University of Baguio

1993-1997 High School Saint Louis Antamok

1987-1993 Elementary Mary Immaculate

School

Barbara M. Michael

TB DOTS Nurse Coordinator – NDCH

Middle Quirino Hill, Baguio City

091********

Bjorn Malagueno

Deepo – Senior Agent

Balibago, Pampanga

096********

EDUCATION

CHARACTER

REFERENCE

Contact this candidate