Customer Service Social Media

MICHAELA MAIN

PROFESSIONAL SUMMARY CONTACT

. . @& 401-***-****

Entrepreneur and seasoned photographer at Michaela Marie

Photography llc, with a proven track record in driving customer = ***************@*****.***

satisfaction through innovative marketing and relationship building.

Leveraged business planning acumen and social media marketing

- =e SKILLS

expertise to significantly enhance company presence and revenue.

Former Secretary at Main Medical, adept in organizational and e Driven and Determined

creative thinking. e Customer Service

e Marketing Strategy

EXPERIENCE e =Social Media Marketing

Owner and Photographer e Relationship Building

January 2014 - Present Michaela Marie Photography llc, Cranston, e Organizational Skills

Rhode Island

e Business Planning

e Managed the daily operations related to customer service, sales and

marketing.

e Contract Management

e Maintained a high standard of customer service . eS CIOLIag

© Developed and implemented strategies to increase customer e Sales Planning

satisfaction and loyalty.

e Managed budgets effectively by accurately forecasting expenses

and revenues.

e Developed print advertising, social media campaigns, and

networking events to deliver messages to target audience.

e¢ Created innovative marketing plans to drive business growth.

e Maximized revenue and long-term net worth by producing results

and performance.

Secretary

April 2009 - April 2014 Main Medical, Mystic, Connecticut

e Answered incoming calls promptly and professionally, routing

messages as needed.

e Greeted visitors warmly upon arrival at the office; provided friendly

customer service.

e Provided administrative support to physicians, nurses, and other

healthcare professionals.

e Managed patient information and medical records accurately and

efficiently, utilizing electronic health record systems.

e Answered patient calls in regards to scheduling, medication issues

and surgery-related questions.

EDUCATION

Bachelor of Arts (B.A.) in Communications

May 2012

University of Rhode Island, Kingston, Rhode Island

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