Certified Pharmacy Technician Customer Service

PROFESSIONAL

SUMMARY

ACCOMPLISHMENTS

SKILLS

WORK HISTORY

MISTY HAWKINS

HIXSON, TN 37343 423-***-**** ****************@*****.*** WWW: BOLD PROFILE

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Facilitated the implementation of a new immunization scheduling system

Trained several new pharmacy technicians on pharmacy policies, procedures and best practices.

Used Microsoft Excel to develop inventory tracking spreadsheets. Updating Medication Histories Answering and Routing Calls Patient Profile Setup Pharmacy Records Management

Patient Confidentiality Medical Coding

Insurance Claim Processing

Software

Inventory Purchasing

Information Documentation Medication Therapy

Management

Reviewing Patient Information Patient Data Management Systems

OCTOBER 2019-CURRENT

Certified Pharmacy Technician Food City Pharmacy Chattanooga, TN

Answered incoming phone calls and addressed questions from customers and healthcare providers.

Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

Communicated directly with doctors offices via telephone, fax, and email.

Completed paperwork, entering prescription and insurance or billing information into patient profiles.

Assisted in preparation, distribution, and storage of pharmaceuticals.

Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

Maintained drug inventory levels by ordering necessary medications and supplies.

Resolved non-routine issues like third-party billing, computer system and customer service issues.

Collected co-payments or full payments from customers. Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments. Reviewed and verified customer information and insurance provider information.

Maintained patient databases and updated information in alignment with HIPAA protocols.

Adhered to strict HIPAA guidelines to protect patient privacy. Entered procedure codes and diagnosis codes into medical billing software.

Coordinated verification and filling of more than 140 daily prescriptions in high-volume retail pharmacy environment AUGUST 2011-AUGUST 2020

Program Director HUMC PDO Hixson, TN

Provided ongoing direction and leadership for program operations.

Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones. Improved success of program by making proactive adjustments to operations.

Supervised teaching staff and resolved issues.

Hired and trained new preschool employees.

Established school policies and communicated to staff and parents for well-coordinated and high-quality daily operations. Oversaw interview and hiring process of classroom personnel for selection of high-quality teachers and staff.

Recruited new students for admission through marketing and events.

Developed educational curricula that promoted development in key behavioral and educational areas.

Provided training and professional development for teachers. Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.

Recruited, selected and retained high-quality staff to reduce turnover and foster stability.

Engaged with parents and families to build positive relationships for children to thrive.

JANUARY 2007-DECEMBER 2009

Retail Sales Associate Scrapbook Heaven Hixson, TN Greeted customers and helped with product questions, selections and purchases.

Helped customers complete purchases, locate items and join reward programs.

Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

Maintained clean sales floor and straightened and faced merchandise.

Stocked merchandise, clearly labeling items, and arranging according to size or color.

Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Used POS system to process sales, returns, online orders and gift card activations.

Informed customers of current store promotions to encourage additional sales purchases.

Balanced and organized cash register by handling cash, counting change and storing coupons.

Issued receipts and processed refunds, credits or exchanges. Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Trained new associates on cash register operations, conducting customer transactions and balancing drawer.

Opened and closed store independently and prepared nightly bank drop for manager.

Used consultative sales approach to understand customer needs and recommend relevant offerings.

AUGUST 1995-SEPTEMBER 1998

Department Manager Kmart Chattanooga, TN

Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.

EDUCATION

CERTIFICATIONS

Communicated with managers of other departments to maintain transparency.

Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up. Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions. Approved regular payroll submissions for employees. EXPECTED IN MAY 2025

Certification: Nutrition, Diet And Health Sciences Ashworth College, Norcross, GA

EXPECTED IN DECEMBER 2024

Certification : Medical Administrative Assistant

Penn Foster Career School, Scranton, PA

MAY 2021

Certification: Pharmacy Technology

Ashworth College, Norcross, GA

CPhT - Certified Pharmacy Technician

Technician Product Verification

Billing and Reimbursement

Medication Therapy Management

Supply Chain Management

Regulatory Compliance

Controlled Substances Diversion Prevention

Hazardous Drug Management

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